Joel Jacobowitz
MONROE,NY
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful record of building positive relationships with internal and external stakeholders.
Overview
12
12
years of professional experience
Work History
Software Implementer
Mottys
06.2022 - Current
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Assessed project scope to confirm details and understand customer expectations in advance.
Dispatcher Manager
Mottys
03.2011 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Education
High School Diploma -
United Talmudical Seminary
Brooklyn, NY09.2009
Skills
- System Performance Assessments
- Friendly and Patient
- Technical Support and Assistance
- Program Implementation
- Staff Mentoring
- Sql
- Power Apps
Timeline
Software Implementer
Mottys
06.2022 - Current
Dispatcher Manager
Mottys
03.2011 - Current
High School Diploma -
United Talmudical Seminary