Joel Jender
Windermere,Florida
Summary
Skilled IT specialist with a comprehensive skill set and a track record of success in multiple facets of information technology. Equipped with certifications including CompTIA A+, Network+, and Security+, I am dedicated to delivering excellence and driving success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Information Technology Help Desk
Cigna Healthcare
11.2022 - 12.2023
- Provided comprehensive technical support to employees, swiftly identifying and resolving issues to minimize downtime and enhance productivity
- Monitored system performance, implementing optimization strategies to ensure seamless operation
- Implemented security measures to protect data from unauthorized access
- Offered expert guidance on best practices for utilizing technology resources effectively
- Effectively troubleshooted various software and hardware issues, ensuring minimal disruption to business operations.
Bell Person/Dispatcher
The Walt Disney Company
04.2011 - 11.2022
- Utilized multiple software systems to record and dispatch requests promptly and accurately, showcasing adeptness in technology utilization
- Demonstrated exceptional multitasking abilities by efficiently managing phone and computer systems to address guest and cast member requests simultaneously
- Upheld a reputation for delivering excellence in guest service, ensuring memorable experiences for all guests
- Played a pivotal role in training new cast members, imparting invaluable insights into company policies and hotel operations.
Internship
Florida Hospital Medical Group
01.2016 - 05.2016
- Managed and revised diverse projects focused on corporate policies and structural reorganization, demonstrating strong organizational and analytical skills
- Developed surveys, checklists, and request forms, streamlining processes and enhancing operational efficiency
- Conducted resume screenings and interviews, contributing to the recruitment and selection process
- Gained exposure to various departments, including Human Resources, Marketing, and Compliance, fostering a comprehensive understanding of organizational dynamics.
Education
Bachelor's degree - Health Services Administration
University of Central Florida
01.2016
Skills
- Diagnostics and Troubleshooting
- Technical Support Triage
- Incident response
- Linux
- Application security
- Access Control
- Active Directory
- System monitoring
Certification
- CompTIA- A+ /Network+ /Security+
Timeline
Information Technology Help Desk
Cigna Healthcare
11.2022 - 12.2023
Internship
Florida Hospital Medical Group
01.2016 - 05.2016
Bell Person/Dispatcher
The Walt Disney Company
04.2011 - 11.2022
Bachelor's degree - Health Services Administration
University of Central Florida