Joel Jones
JACKSONVILLE,FL
Summary
Reputable Technician with 23 years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Technician
Asbury Automotive Group
Jacksonville, FL
07.2021 - Current
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Replaced defective components or parts as needed.
- Operated specialized diagnostic tools used to identify system faults.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Provided technical support for complex installation projects.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
Technician
Hanania Automotive Group
Orange Park, FL
11.2019 - 06.2021
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Utilized hand tools to properly splice cables.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Replaced defective components or parts as needed.
- Operated specialized diagnostic tools used to identify system faults.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Completed scheduled appointments on time to drive quality service.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Technician
Asbury Automotive Group
Jacksonville, FL
05.2016 - 11.2019
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Replaced defective components or parts as needed.
- Operated specialized diagnostic tools used to identify system faults.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Installed new components or replaced defective parts to restore functionality.
Service Manager
Goodyear Tire & Rubber
Jacksonville, FL
03.2011 - 05.2016
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Monitored employee performance through key metrics analysis.
- Guided department employees on changes from management.
- Addressed customer questions and concerns regarding products and services.
- Resolved customer complaints quickly and effectively.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Trained new employees on the use of customer relationship management software systems.
Education
High School Diploma -
Bixby High School
Bixby, OK05-2001
Some College (No Degree) -
Tulsa Technology Center - Lemley
Tulsa, OKSkills
- Blueprint Reading
- Commercial construction experience
- Machinery calibration
- Environmental Compliance
- Customer Service
- System Troubleshooting
- Equipment Repair
- Quality Control
- Component Replacement
- Equipment Maintenance
- Complex Repairs
- Routine Inspections
- Customer interaction
- Customer rapport
- Maintenance and repairs
- Issue Resolution
- Attention to Detail
Timeline
Technician
Asbury Automotive Group
07.2021 - Current
Technician
Hanania Automotive Group
11.2019 - 06.2021
Technician
Asbury Automotive Group
05.2016 - 11.2019
Service Manager
Goodyear Tire & Rubber
03.2011 - 05.2016
High School Diploma -
Bixby High School
Some College (No Degree) -
Tulsa Technology Center - Lemley