Joel Jorge
Supervisor
Saint Clair Shores,Michigan
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
Work History
Meal prep/ Cook
Roose Foote Catering
Westland, MI
01.2000 - 04.2007
- Load trucks/ set up parties/ serve food/ clean up/ wash dishes/ drive trucks to locations/ anything thing they needed help with I could accomplish.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Distributed food during busy peak periods to drive customer satisfaction.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Supervisor and driver
Brick by Brick
Sterling Heights, MI
02.2020 - Current
- Collecting payment from clients
- Over seeing the completion of the jobs daily
- Make sure crews have all the supplies they need and transport it to them
- Plan routes and pick up for the serveal jobs per day
- Help with materials drop off and haul debry away on 14 foot trailer
- Make sure vehicles are ok for driving
- Promote the buisness.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for department and supported employees in meeting expectations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Managed daily operations of operations organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Personal trainer
Powerhousegym
Saint Clair Shores, MI
08.2015 - Current
- Motivate people/ Promote healthy lifestyle/ Educate clients on healthy habits and lifestyles/ Hold people accountable to accomplishes goals/ Make gym effort positive and friendly for members/
- Help gym whenever they need it
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Office manager
Affiliated Medical Of Dearborn
Dearborn, MI
05.2007 - 08.2015
- Payroll/ Setting up licenses for various medical equipment/ Hiring new employees/ Schedule/ Manage bills and other expenses/ work extra if needed/ anything and everything to keep office going.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Created, prepared and delivered reports to various departments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Delivered performance reviews, recommending additional training or advancements.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Core 40 - High School
Howe Military School
Howe, IN 01.1998 - 08.2002
Bachelor of Arts - Operations Management And Supervision
Schoolcraft College
Livonia, MI 01.2003 - 01.2006
Skills
Ability to Work Under Pressure
Timeline
Supervisor and driver
Brick by Brick
02.2020 - Current
Personal trainer
Powerhousegym
08.2015 - Current
Office manager
Affiliated Medical Of Dearborn
05.2007 - 08.2015
Bachelor of Arts - Operations Management And Supervision
Schoolcraft College
01.2003 - 01.2006
Meal prep/ Cook
Roose Foote Catering
01.2000 - 04.2007
Core 40 - High School
Howe Military School
01.1998 - 08.2002