Joel Jorge
Supervisor
Saint Clair Shores,Michigan
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
Work History
Meal prep/ Cook
Roose Foote Catering
Westland, MI
01.2000 - 04.2007
- Load trucks/ set up parties/ serve food/ clean up/ wash dishes/ drive trucks to locations/ anything thing they needed help with I could accomplish.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Distributed food during busy peak periods to drive customer satisfaction.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Supervisor and driver
Brick by Brick
Sterling Heights, MI
02.2020 - Current
- Collecting payment from clients
- Over seeing the completion of the jobs daily
- Make sure crews have all the supplies they need and transport it to them
- Plan routes and pick up for the serveal jobs per day
- Help with materials drop off and haul debry away on 14 foot trailer
- Make sure vehicles are ok for driving
- Promote the buisness.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for department and supported employees in meeting expectations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Managed daily operations of operations organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Personal trainer
Powerhousegym
Saint Clair Shores, MI
08.2015 - Current
- Motivate people/ Promote healthy lifestyle/ Educate clients on healthy habits and lifestyles/ Hold people accountable to accomplishes goals/ Make gym effort positive and friendly for members/
- Help gym whenever they need it
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Office manager
Affiliated Medical Of Dearborn
Dearborn, MI
05.2007 - 08.2015
- Payroll/ Setting up licenses for various medical equipment/ Hiring new employees/ Schedule/ Manage bills and other expenses/ work extra if needed/ anything and everything to keep office going.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Created, prepared and delivered reports to various departments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Delivered performance reviews, recommending additional training or advancements.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Core 40 - High School
Howe Military School
Howe, IN 01.1998 - 08.2002
Bachelor of Arts - Operations Management And Supervision
Schoolcraft College
Livonia, MI 01.2003 - 01.2006
Skills
Ability to Work Under PressureDecision MakingTime ManagementSelf-motivationConflict ResolutionLeadershipAdaptabilityNASM CERTLET and ROTC TrainingCPR and AED CERTSome hardware and software knowledgeWorld TravelerFriendlyYears of customer servicePunctualTeam player
Food spoilage prevention
Food inspection
Stocking and replenishing
Recipes and menu planning
Food preparation and safety
Policies and procedures
Strategic planning
Staff Management
Coaching and mentoring
Timeline
Supervisor and driver
Brick by Brick
02.2020 - Current
Personal trainer
Powerhousegym
08.2015 - Current
Office manager
Affiliated Medical Of Dearborn
05.2007 - 08.2015
Bachelor of Arts - Operations Management And Supervision
Schoolcraft College
01.2003 - 01.2006
Meal prep/ Cook
Roose Foote Catering
01.2000 - 04.2007
Core 40 - High School
Howe Military School
01.1998 - 08.2002