JOEL KING
LADY LAKE
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Manfactoring professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Receptionist
Happy Tails Pet Clinic
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Assistant Manager
Preferred Materials
08.2020 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Created employee schedules to align coverage with forecasted demands.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Inmate Transportation
Pinellas County Jail / G4S
01.2016 - 12.2020
- Ensured proper inmate transportation by coordinating schedules, routes, and security measures with other law enforcement agencies.
- Collaborated with other departments to ensure seamless coordination of inmate transportation, court appearances, and medical appointments.
- Maintained a secure environment by supervising the implementation of strict security protocols during inmate transportation and visitation sessions.
- Conducted inmate transportation assignments for court hearings or medical appointments, ensuring strict adherence to safety protocols during off-site travels.
- Assisted in coordinating transportation arrangements for court appearances, medical appointments, and inter-facility transfers for inmates.
- Assisted in the coordination of inmate transfers, maintaining order and minimizing risk during transportation processes.
- Assisted in the timely transportation of inmates to court appearances, medical appointments, and other off-site locations.
- Managed the transportation of inmates to court appearances or external appointments while ensuring security measures were upheld at all times.
- Provided transportation for inmates to court hearings, ensuring timely arrivals and adherence to all legal requirements.
- Facilitated successful transitions between housing units or off-site appointments by coordinating transportation logistics and supervising inmate transfers.
- Ensured safe transportation of inmates between facilities by following established procedures and maintaining constant communication with dispatchers and fellow officers.
- Expedited release processes for eligible inmates by verifying documentation accuracy and coordinating transportation arrangements as needed.
- Supervised the transportation of inmates to court appearances or medical appointments, ensuring safety and security during offsite visits.
- Assisted in the transportation process for inmates traveling between facilities or to and from court appearances, ensuring their safety and security throughout these transitions.
- Facilitated safe transportation of inmates between facilities or during off-site appointments, minimizing potential risks during transit.
- Prevented potential security breaches by staying vigilant during inmate transportations and off-site appointments.
- Conducted inmate transfers securely, ensuring minimal risk to public safety during transportation procedures.
- Coordinated with external agencies for transportation of inmates between facilities, ensuring smooth transfers that upheld security standards.
- Assisted with transportation duties as needed, safely escorting inmates between facilities or off-site appointments while maintaining strict security protocols throughout each trip.
- Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
- Coordinated transportation arrangements for inmates attending offsite appointments or transferring to other facilities.
- Evaluated transportation systems and traffic control devices to determine need for modification.
Alarm Monitor
Citibank
01.2015 - 01.2016
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Questioned callers to determine locations and nature of problems to determine type of response needed.
- Participated in security audits, providing valuable feedback for the enhancement of overall safety measures and procedures.
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Used Microsoft Word, Exel, Adobe PDF, to document information and maintain forms, logs and records for emergency calls.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
- Contributed to the development of comprehensive security protocols by providing timely input on alarm system performance.
- Managed multiple alarm feeds simultaneously while maintaining focus and attention to detail, reducing instances of missed or misinterpreted signals.
- Improved situational awareness through real-time video surveillance integration with alarm systems.
- Participated in regular team meetings to discuss ongoing issues within the industry and explore innovative solutions for enhanced security monitoring operations.
- Maintained vigilance at all times, leading to a decrease in false alarms and improved overall safety in monitored premises.
- Stayed up-to-date with advancements in security technology and incorporated new tools into daily processes when beneficial.
AUTOMOTIVE TITLE CLERK
Commonwealth Of Virginia
11.2010 - 07.2013
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Received and processed paperwork for titles, new license plates, and renewals.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted VA DMV Motor Vehicle Department to determine status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
Military Police
US Army
GERMANY
10.2001 - 10.2010
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
GED -
Bethel High School
Hampton, VA08.2021
Associate of Applied Science - Network Security
ECPI University
Virginia Beach, VA09.2012
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Document Management
- Professional Demeanor
- Clerical Support
- Calendar Management
- Documentation And Reporting
- Office Management
- Service-oriented mindset
- Multi-Line Telephone Systems
- Typing Speed
Timeline
Receptionist
Happy Tails Pet Clinic
02.2024 - Current
Assistant Manager
Preferred Materials
08.2020 - 02.2024
Inmate Transportation
Pinellas County Jail / G4S
01.2016 - 12.2020
Alarm Monitor
Citibank
01.2015 - 01.2016
AUTOMOTIVE TITLE CLERK
Commonwealth Of Virginia
11.2010 - 07.2013
Military Police
US Army
10.2001 - 10.2010
GED -
Bethel High School
Associate of Applied Science - Network Security
ECPI University
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