Joel Knight

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Comply with all Company security and safety measures.

• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.

• Leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.

• Maintaining a positive relationship with all clients through effective communication.

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.

• Anticipates equipment challenges and changes in a timely and professional manner.

• Discussed benefits of a career in Music Production and Audio Engineering by providing guidance and direction to interested and prospective students
• Daily conducted virtual web tours and in campus tours for prospective students
• Maintained monthly sales goals with enrollments and overcoming objectives
• Helped students plan transportation to and from school and all housing needs
• Conducted outbound dials, return calls, and inbound inquiries

• Troubleshoot customers' technical issues utilizing GoDaddy products to include: domains, hosting, email, Smart Line, Search Engine Optimization (SEO), and online marketing
• Acted as a professional business consultant by providing customers with various tools and insight to help transform their ideas and projects into successful online ventures
• Worked with management and sales team to hit daily and monthly sales metrics by researching customer accounts to see what products would be needed to grow their online business
• Helped meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day
• Offered resolution within our scope of support (SOS) by providing direction for third party resolution or consultation regarding a paid solution, as appropriate

• Ensured that the venue and all related matters operate within the scope of the House of Comedy policies and procedures
• Established and maintained high standards of customer service for staff, customers, and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
• Responsible for food and beverage and merchandise performance and strategies
• Promote and establish events in the venue
• Acted as liaison between House of Comedy and comedians and agencies

• Acted as a liaison between Tycoon Percussion and Tycoon Percussion Artists
• Coordinated instrument and financial support for several U.S
• And international tours, back lining, clinics, and National American Music Merchant Association (NAMM) and Percussion Arts and Society (PASIC) trade shows
• Coordinate and assist with booth set up for PASIC and NAMM shows
• Helped develop Tycoon Artist's careers by supporting and strategically promoting artists through networking and social media platforms
• Assisted with designing and also managing Tycoon Percussion's social media sites to include the company's international web page and the Tycoon Percussion Product Catalog