Joel Kovach
Ebensburg,PA
Summary
Dynamic warehouse operations professional with extensive experience at Sheetz Distribution Services. Proven track record in order accuracy, Attendance reliability, Exceeding goals and pick rates, Skilled in public speaking and creative problem solving, fostering a collaborative team environment while ensuring safety and efficiency in all operations.
Overview
10
10
years of professional experience
Work History
Warehouse Operations Selecting Trainer
Sheetz Distribution Services
07.2025 - Current
- Developed training materials and resources that improved employee engagement and retention.
- Assessed training needs through performance evaluations and feedback sessions.
- Facilitated workshops focusing on safety protocols and operational best practices.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
Warehouse Receiver
Sheetz Distribution Services
08.2024 - 07.2025
- Checked shipments for properly labelling and palletizing to reduce risk of damage.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.
- Maintained accurate records of shipments, receipts and inventories for ease of tracking.
- Optimized storage space utilization by implementing strategic placement of products based on size, weight, and frequency of use.
- Stayed accountable for organized and orderly warehouse storage and product transport.
- Reduced safety hazards by maintaining clean and orderly warehouse environment.
- Reduced product damage by ensuring proper handling techniques during the unloading process.
- Operated forklift and other warehouse equipment to safely move and store goods.
Warehouse Selector
Sheetz Distribution Services
01.2023 - 08.2024
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
- Participated in ongoing training sessions and workshops, staying up-to-date with industry trends and advancements for continued growth in the role.
- Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
- Contributed to overall warehouse success through proactive communication with supervisors regarding potential issues or areas for improvement.
- Promoted workplace safety through adherence to company guidelines when operating equipment, lifting heavy objects, and navigating within the warehouse space.
SBK Fresh Food Delivery Driver
Sheetz Distribution Services
11.2020 - 01.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both store staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Communicated proactively with management about potential issues or delays in delivery times.
- Navigated efficiently through various routes for timely food deliveries.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Developed strong relationships with store employees to promote seamless order pickups and dropoffs.
Delivery Driver Assistant
Sheetz Distribution Services
06.2018 - 11.2020
- Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
- Participated in ongoing training opportunities provided by the employer, enhancing skillset relevant to the role of Delivery Driver Assistant.
- Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
- Contributed to overall team success by consistently meeting daily delivery targets and goals.
- Enhanced customer satisfaction with prompt and courteous service during deliveries.
- Assisted driver in completing required documentation such as proof of delivery forms or incident reports when needed.
- Identified potential areas for improvement within current processes, sharing feedback with management for consideration.
- Ensured timely deliveries by maintaining accurate route schedules and addressing any delays promptly.
- Reduced potential damage claims by carefully handling fragile items during loading and unloading procedures.
- Promoted company values through professional interactions with both internal and external clients during deliveries.
- Resolved customer complaints professionally, ensuring their concerns were addressed effectively.
- Improved delivery efficiency by assisting driver with loading and unloading tasks.
Landscape Foreman
Elite Outdoor Services
03.2016 - 05.2018
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Maintained positive working relationships with local vendors to ensure timely delivery of quality products at competitive prices.
Education
Bishop Carroll Catholic Highschool
Ebensburg, PA05.2018
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Interpersonal communication
- Subject matter expertise
- Brand building and awareness
- Consistent approach
- Clear verbal communication
- Attention to detail
Timeline
Warehouse Operations Selecting Trainer
Sheetz Distribution Services
07.2025 - Current
Warehouse Receiver
Sheetz Distribution Services
08.2024 - 07.2025
Warehouse Selector
Sheetz Distribution Services
01.2023 - 08.2024
SBK Fresh Food Delivery Driver
Sheetz Distribution Services
11.2020 - 01.2023
Delivery Driver Assistant
Sheetz Distribution Services
06.2018 - 11.2020
Landscape Foreman
Elite Outdoor Services
03.2016 - 05.2018
Bishop Carroll Catholic Highschool