Joe'l LeCompte
Houma,LA
Summary
Seeking full-time employment after a brief retirement period.
Interested in office position that may include Accounts Payable/Receivable and general accounting duties.
Overview
28
28
years of professional experience
Work History
Operations Manager
Capital One, N.A.
09.2017 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed clientele portfolios as well as employee workload to produce timely results.
Collateral Analyst
Capital One, N.A
08.1998 - 09.2017
- Supported loan origination teams by providing prompt and accurate collateral analysis, expediting the underwriting process.
- Provided valuable insights into market trends and their potential impact on asset values, enabling informed decision-making for credit risk mitigation efforts.
- Identified opportunities for automation or process improvements, resulting in increased efficiency and accuracy within the collateral management function.
- Managed an extensive database of client assets, ensuring easy access to up-to-date information for all relevant parties involved in the lending process.
Customer Service Representative
Capital One, N.A
02.1994 - 08.1998
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
No Degree - Business Administration
Nicholls State University
Thibodaux, LAManagement Detailed Training - Performance Management
Capital One University
New York, NY06.2018
Skills
- Communication
- Team Leadership
- Operations Management
- Customer Service
- Goal Oriented
- Reliable
- Flexible
- Adaptive Problem Solving
- Risk Management
Timeline
Operations Manager
Capital One, N.A.
09.2017 - 03.2022
Collateral Analyst
Capital One, N.A
08.1998 - 09.2017
Customer Service Representative
Capital One, N.A
02.1994 - 08.1998
No Degree - Business Administration
Nicholls State University
Management Detailed Training - Performance Management
Capital One University
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