Joel Leonard
Portland
Summary
Dynamic Leasing Professional with GREYSTAR MANAGEMENT LP, adept at lease negotiation and tenant relations. Achieved a 49% renewal rate while maintaining a 93% occupancy rate. Skilled in property management software, I excel in customer service and team collaboration. I bring a warm and personable energy to all I do. Ensuring tenant satisfaction and swift issue resolution.
Overview
3
3
years of professional experience
Work History
Leasing Professional
GREYSTAR MANAGEMENT LP
Portland
07.2024 - Current
- Managed a portfolio of 182 residential units, holding 250+ tenants. Ensuring high occupancy rates and tenant satisfaction
- Negotiated lease agreements with prospective tenants, achieving an average renewal rate of 49%
- Collaborated with maintenance team to ensure timely resolution of tenant issues and maintenance requests, maintaining a high Kingsley Excellence score
- Utilized property management software to track leasing activities, maintain accurate records, and generate reports for management review
- Organized and conducted property tours for potential renters, effectively highlighting key features and amenities to drive leasing conversions
- Coordinated move-in/move-out processes including inspections, lease signings, security deposit handling, utility transfers, etc
- Maintaining an average occupancy rate of 93% throughout my time with the management team
- Coordinating appointments between the Community Manager and our residents
- Maintaining relationship with our vendors to bring quick resolution to any building issues and create strong bonds
- Maintaining Excel Spreadsheets for renewal tracking and resident retention
Conceirge
Kin Living
Portland
07.2023 - Current
- As a concierge I would say my job is to be the welcoming face of my building, the person residents can run to and ask all their needed questions with timely informative answers.
- Package audits- Keeping track of residents packages going and outgoing
- Keeping up to date on building policies both from my management team and HOA board
- Answering complicated and simple emails on residents' questions about current building/non-building related events
- Providing security
- Keeping track of over 100+ keys and FOBs
- Make appointments/ work orders for both the building and residents if needed.
- Creating a plan to keep track of all residents bikes in a way that was easy to follow but also stayed in line with the HOA guidelines of the building
- Working with our team to build a new concierge schedule that brought gave us more free time and put the whole team to 40 hr weeks
Barista
Dutch Bros Coffee
Portland
12.2022 - Current
- Working a POS
- Handling cash
- Cleaning duties
- Operating machinery
- Keeping track of multiple orders at a time
- Maintaining a connection with the customer
- Keeping memory of past orders for regulars
Skills
- Lease negotiation
- Property management
- Tenant relations
- Maintenance coordination
- Record keeping
- Customer service
- Team collaboration
- Conflict resolution
- Microsoft Excel
- Sales and marketing aptitude
- Telephone and email etiquette
- Goal-oriented mindset
References
References available upon request.
Timeline
Leasing Professional
GREYSTAR MANAGEMENT LP
07.2024 - Current
Conceirge
Kin Living
07.2023 - Current
Barista
Dutch Bros Coffee
12.2022 - Current
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