Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joel Lewis

Gig Harbor

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.


Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.


Overview

12
12
years of professional experience

Work History

Service Coordinator

Rain Pros
01.2018 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.

Lead Salesman

Rain Pros
01.2018 - Current
  • Maintained up-to-date knowledge of industry trends, allowing for proactive adaptation of sales strategies.
  • Organized trade shows and events to showcase products, leading to increased brand awareness and higher lead conversion rates.
  • Achieved top salesman recognition consistently due to exceptional sales performance and dedication to client success.
  • Expanded into new markets by conducting thorough research on competition, demographics, and target audience preferences.
  • Improved lead generation processes by implementing targeted outreach initiatives and leveraging CRM tools effectively.
  • Implemented efficient tracking systems to monitor key metrics such as conversions rates, average deal size, and overall revenue.
  • Developed and implemented strategic sales plans, resulting in consistent revenue growth.
  • Trained new team members on company procedures as well as product knowledge ensuring smooth integration into the fast-paced work environment.
  • Led a high-performing sales team through effective coaching, mentoring, and performance management.
  • Streamlined the sales process for increased efficiency and improved customer satisfaction.
  • Boosted sales performance by establishing strong relationships with key clients and stakeholders.
  • Managed complex negotiations with clients, securing favorable terms while maintaining strong relationships.
  • Enhanced communication between departments by initiating cross-functional meetings focused on aligning goals for optimal results.
  • Collaborated with marketing department to create successful promotional campaigns that drove sales results.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Assitant General Manager

Rain Pros
01.2018 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

General Manager

Rain Pros
01.2018 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Shipping and Receiving Coordinator

Coeur D'Alene Bakery
04.2015 - 07.2017
  • Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.

General Manager

Fitness 19
03.2012 - 02.2014
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Bachelor of Science - Business

Valdosta State University
Valdosta, GA
05.2013

Associate of Applied Science - General Studies

Georgia Military College
Milledgeville, GA
05.2010

High School Diploma -

Joel Lewis
Lawrenceville
05.2007

Skills

  • Telephone communication
  • Accurate Recordkeeping
  • Client Advocacy
  • Notetaking and documentation
  • Goal Setting
  • Team Leadership
  • Individualized service plans
  • Service monitoring and evaluation
  • Proficiency in Office programs
  • Resource Utilization
  • Record preparation
  • Meeting facilitation
  • Time Management
  • Problem-Solving
  • Active Listening
  • Multitasking Abilities
  • Organizational Skills
  • Task Prioritization
  • Relationship Building
  • Attention to Detail
  • Excellent Communication
  • Analytical Thinking
  • Project Planning
  • Teamwork and Collaboration
  • Process Analysis
  • Logistics Coordination
  • Interpersonal Communication
  • Data Analysis
  • Team building
  • Problem-solving abilities
  • Reliability
  • Effective Communication
  • Self Motivation
  • Professionalism
  • Time management abilities
  • Continuous Improvement

Languages

Spanish
Limited Working

Timeline

Service Coordinator

Rain Pros
01.2018 - Current

Lead Salesman

Rain Pros
01.2018 - Current

Assitant General Manager

Rain Pros
01.2018 - Current

General Manager

Rain Pros
01.2018 - Current

Shipping and Receiving Coordinator

Coeur D'Alene Bakery
04.2015 - 07.2017

General Manager

Fitness 19
03.2012 - 02.2014

Bachelor of Science - Business

Valdosta State University

Associate of Applied Science - General Studies

Georgia Military College

High School Diploma -

Joel Lewis

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Joel Lewis