Summary
Overview
Work History
Education
Skills
Timeline
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Joel Lindsay

Lynchburg,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Janitor

TruFit Gym
03.2022 - 12.2022
  • Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Customer Service Representative

TruFit Gym
08.2018 - 12.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Opened and closed the gym on some of the shifts.

Landscaping Laborer

The Miron Group
03.2022 - 08.2022
  • Ensured safety compliance by following proper procedures when operating equipment and handling chemicals.
  • Maintained a clean working environment by regularly clearing debris from walkways, patios, and other common areas.
  • Enhanced overall aesthetics by installing hardscape elements such as retaining walls, pathways, and decorative structures.
  • Conducted regular equipment checks for optimal performance levels while minimizing downtime due to repair or maintenance issues.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Removed debris and waste from outdoor areas.
  • Installed stonework according to landscape design plan and client specifications.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.

Education

Bachelor of Science - Health

Liberty University
Lynchburg, VA
05.2025

Skills

  • Facilities Maintenance
  • Reliability
  • Attention to Detail
  • Restroom Care
  • Physical Stamina
  • Heavy Lifting

Timeline

Janitor

TruFit Gym
03.2022 - 12.2022

Landscaping Laborer

The Miron Group
03.2022 - 08.2022

Customer Service Representative

TruFit Gym
08.2018 - 12.2022

Bachelor of Science - Health

Liberty University

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Joel Lindsay