Joel Lindsay
Lynchburg,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Janitor
TruFit Gym
2022.03 - 2022.12
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Customer Service Representative
TruFit Gym
2018.08 - 2022.12
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Opened and closed the gym on some of the shifts.
Landscaping Laborer
The Miron Group
2022.03 - 2022.08
- Ensured safety compliance by following proper procedures when operating equipment and handling chemicals.
- Maintained a clean working environment by regularly clearing debris from walkways, patios, and other common areas.
- Enhanced overall aesthetics by installing hardscape elements such as retaining walls, pathways, and decorative structures.
- Conducted regular equipment checks for optimal performance levels while minimizing downtime due to repair or maintenance issues.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed debris and waste from outdoor areas.
- Installed stonework according to landscape design plan and client specifications.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
Education
Bachelor of Science - Health
Liberty University
Lynchburg, VA05.2025
Skills
- Facilities Maintenance
- Reliability
- Attention to Detail
- Restroom Care
- Physical Stamina
- Heavy Lifting
Timeline
Janitor
TruFit Gym
2022.03 - 2022.12
Landscaping Laborer
The Miron Group
2022.03 - 2022.08
Customer Service Representative
TruFit Gym
2018.08 - 2022.12
Bachelor of Science - Health
Liberty University
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