Joel Lodise
Levittown,PA
Summary
Dynamic leader with proven success in enhancing customer satisfaction and team productivity. Excelled in money handling and fostering customer relations, achieving significant reductions in discrepancies and fostering a positive work environment. Skilled in staff training and development, adept at driving performance and service excellence through effective team motivation and task delegation. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager/Store Manager
Shoe Carnival
06.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Key Carrier
Marshalls
11.2020 - 06.2022
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Safeguarded company assets by ensuring proper maintenance and handling of store equipment, reducing repair costs and downtime.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Assistant Manager of Dairy
Restaurant Depot
03.2017 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
High School Diploma -
Bucks County Technical High School
Fairless Hills, PA06.2006
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Task Delegation
Customer rapport
Workload Management
Policy Enforcement
Cost Reduction
Customer Service
Team Leadership
Timeline
Assistant Manager/Store Manager
Shoe Carnival
06.2022 - 01.2024
Key Carrier
Marshalls
11.2020 - 06.2022
Assistant Manager of Dairy
Restaurant Depot
03.2017 - 03.2020
High School Diploma -
Bucks County Technical High School