Joel Lofton
Cumming,Georgia
Summary
Enthusiastic welding student at Gwinnett Technical College with a stellar academic record (4.0 GPA) and a passion for mastering the art of welding. Demonstrated dedication and commitment as a Sales Associate at The UPS Store, where I honed essential soft skills such as communication and teamwork. Eager to grow my welding skills, combined with a strong work ethic and interpersonal skills, to contribute effectively in a dynamic work environment. Anticipated graduation in 2025-2026.
Overview
1
1
year of professional experience
Work History
Sales Associate
The UPS Store 4315
07.2022 - 12.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Welding
Gwinnett Technical College
Lawrenceville, GA2025
Skills
- Inventory Control
- Customer Needs Assessment
- Listening Skills
- Teamwork and Collaboration
- Problem-Solving
metallurgy/fabrication
I have dabbled in knife making, leading me to have a decent knowledge base of metallurgy and tool use.
Timeline
Sales Associate
The UPS Store 4315
07.2022 - 12.2023
Welding
Gwinnett Technical College