Joel Manzutto
Miami,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
28
28
years of professional experience
Work History
Dasher
Door Dash
04.2023 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Enhanced communication with customers through proactive updates on order status.
- Navigated efficiently through various delivery routes for expedited service.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Ensured order accuracy, double-checking items before leaving the pickup location.
Commercial Sales Representative
Waste Management Company
04.2014 - 10.2022
- Increased sales revenue by establishing new client relationships and nurturing existing ones.
- Provided exceptional customer service, addressing client concerns promptly and effectively.
- Utilized data analysis tools to monitor sales performance metrics, identifying areas of improvement for future strategies.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
Insurance Agent
Liberty Mutual
03.2011 - 12.2014
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Billing Agent
Endurance International Group
01.2010 - 02.2011
- Improved billing accuracy by conducting thorough reviews of invoices and account statements.
- Streamlined the billing process by implementing efficient software tools and organizational systems.
- Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
- Collaborated with account managers to ensure accurate invoicing for complex contracts and special projects.
Sales Agent
DollarDays
06.2006 - 05.2009
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Phone Banker
Wells Fargo
11.2002 - 08.2004
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Boosted sales revenue by offering personalized product recommendations based on clients'' financial needs and goals.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Reduced average call handling time through efficient problem-solving and effective use of banking systems and resources.
- Supported team members by sharing best practices, contributing to a positive work environment, and collaborating on solutions for complex client situations.
- Achieved consistent performance metrics with a focus on customer service, sales, and adherence to company policies and procedures.
Road Service Supervisor
U-Haul International
02.1999 - 10.2002
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Spearheaded the implementation of new technologies or tools to enhance overall service delivery and efficiency.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
Cashier
Jack In The Box
03.1998 - 01.1999
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier
Circle K
02.1996 - 01.1998
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
Education
GED -
Metro Tech High School
Phoenix, AZSkills
- Adaptability and Flexibility
- Critical Thinking
- Patience and Tolerance
- Efficient Multitasking
- Active Listening
- Teamwork and Collaboration
- Reliability and Punctuality
- Customer Service Orientation
- Hardworking and Responsible
Accomplishments
- Supervised team of 30+ staff members.
- Received multiple awards for exceeding sales goals
- Received multiple awards for exceeding call handling goals
Timeline
Dasher
Door Dash
04.2023 - Current
Commercial Sales Representative
Waste Management Company
04.2014 - 10.2022
Insurance Agent
Liberty Mutual
03.2011 - 12.2014
Billing Agent
Endurance International Group
01.2010 - 02.2011
Sales Agent
DollarDays
06.2006 - 05.2009
Phone Banker
Wells Fargo
11.2002 - 08.2004
Road Service Supervisor
U-Haul International
02.1999 - 10.2002
Cashier
Jack In The Box
03.1998 - 01.1999
Cashier
Circle K
02.1996 - 01.1998
GED -
Metro Tech High School