Joel Marks
The Colony,TX
Summary
Dynamic Account Manager with a proven track record at Dallas Desk, adept in strategic prospecting and client acquisition. Excelled in boosting sales by 15% through effective objection handling and building strong client relationships. Skilled in account planning, ensuring high client retention and satisfaction. Fluent in Spanish, enhancing communication with diverse clientele.
Overview
31
31
years of professional experience
Work History
Account Manager, Inside Sales
Furniture Solutions Now
03.2016 - 01.2024
- Addison Showroom Manager. Determined what product to stock and placement of said product.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Delivered informative product demonstrations to prospective clients, showcasing the value of our offerings in meeting their specific needs.
- Took care of Spanish speaking clients. Communicated in Spanish when sending emails.
Account Manager
Dallas Desk
03.2003 - 02.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Sold to Spanish Speaking Clients.
Inside Sales/Tele Sales
Corporate Express, ICGS Division
01.1999 - 02.2003
- Rolled-Out and maintained customer base for 6 GPO contracts with Hospitals & Healthcare Providers in 11 States and Puerto Rico
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Increased sales leads by proactively contacting prospective clients and providing product information.
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
Owner's Representative
Supplies Inc.
03.1993 - 05.1998
- Provided strategic vision to define company's goals for Sales & Marketing to Military and Federal Government. Managed team of 3 sales people and 3 Sales support/administration.
- Increased Sales $880k first year to $2.2m third year.
- Implemented Customer Service procedures, decreasing returns.
- Negotiated better pricing with vendors increasing profit margins 15%.
- Developed GSA contract for Recording Head cleaner.
Education
Business Administration
University of North Texas
Denton, TXSkills
- Objection handling
- Strategic prospecting
- Client acquisition
- Account planning
Languages
Spanish
Native or Bilingual
Timeline
Account Manager, Inside Sales
Furniture Solutions Now
03.2016 - 01.2024
Account Manager
Dallas Desk
03.2003 - 02.2016
Inside Sales/Tele Sales
Corporate Express, ICGS Division
01.1999 - 02.2003
Owner's Representative
Supplies Inc.
03.1993 - 05.1998
Business Administration
University of North Texas
Similar Profiles
Jonathan DominguezJonathan Dominguez
Furniture Repair Tech at Furniture Solutions NetworkFurniture Repair Tech at Furniture Solutions Network
William Overton Jr.William Overton Jr.
Furniture Repair Technician (Contracted) at Furniture Solutions NetworkFurniture Repair Technician (Contracted) at Furniture Solutions Network
Harpreet SinghHarpreet Singh
Warehouse Assistant at Fusion Furniture Solutions Ltd.Warehouse Assistant at Fusion Furniture Solutions Ltd.