Joel Martin
Orlando
Summary
Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.
Overview
2
2
years of professional experience
Work History
Key Holder
GEEK'd Orlando Trading Cards and More
11.2024 - 04.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Engaged with local community through events, enhancing store's reputation and customer base.
Crew Member
Chipotle
03.2024 - 11.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Improved team morale, leading to increased productivity and reduced turnover.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Boosted repeat customer rates by providing friendly and engaging service.
Crew Member
Culver's Restaurant
02.2023 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor of Science - Biology
University of Central Florida
05-2028
Skills
- Customer service
- Cash handling
- Training and mentoring
- Strategic selling
- Store maintenance
- Superior work ethic
- Sales proficiency
- Patience and composure
- Welcoming demeanor
Timeline
Key Holder
GEEK'd Orlando Trading Cards and More
11.2024 - 04.2025
Crew Member
Chipotle
03.2024 - 11.2024
Crew Member
Culver's Restaurant
02.2023 - 01.2024
Bachelor of Science - Biology
University of Central Florida
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