Joel Martinez
Santa Ana,CA
Summary
Seasoned professional with a robust background in operational and customer service. Excelled in implementing quality control, enhancing customer satisfaction and repeat business. Demonstrated exceptional communication and problem-solving skills, driving team efficiency and achieving significant improvements in inventory management and safety standards.
Overview
12
12
years of professional experience
Work History
Meat Cutter
The Butchery
02.2019 - Current
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
- Received and inspected meat deliveries to verify quality and safety of products.
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Contributed to overall store success by supporting other departments as needed during busy periods or staff shortages.
- Conducted inventory management tasks such as ordering supplies, rotating stock, reducing spoilage rates, and minimizing overstock issues.
General Manager
Mr. Nice Guy
01.2022 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Mr. Nice Guy
03.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Instructional Provider
Engage 360
10.2016 - 10.2018
- Cultivated a safe and inclusive classroom environment where all students felt valued, respected, and supported in their pursuit of academic growth.
- Supported students with special needs by implementing individualized education plans and collaborating with support staff.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
Supervisor
Puma North America
08.2012 - 08.2016
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Generated reports detailing findings and recommendations.
Education
No Degree - Liberal Arts And General Studies
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Segerstrom High School
Santa Ana, CA09.2009
Skills
- Sanitation Practices
- Food Safety
- Quality Control
- Supplies maintenance
- Leadership and team building
- Problem Resolution
- Analytical Skills
- Problem-solving aptitude
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Mr. Nice Guy
01.2022 - 11.2023
Assistant Manager
Mr. Nice Guy
03.2021 - 01.2022
Meat Cutter
The Butchery
02.2019 - Current
Instructional Provider
Engage 360
10.2016 - 10.2018
Supervisor
Puma North America
08.2012 - 08.2016
No Degree - Liberal Arts And General Studies
Orange Coast College
High School Diploma -
Segerstrom High School
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