Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Timeline
Generic

Joel Martinez

San Antonio,TX

Summary

Highly skilled Fraud Specialist with relevant experience in investigating and resolving fraud cases in the financial industry. Possess strong abilities in data analysis, risk assessment, and policy compliance to effectively detect fraudulent activities. Proven skills in customer service including communication and problem-solving have led to successful client relationships. Previous roles have resulted in improved operational efficiency and reduced financial losses due to fraud.

Dedicated professional with 6+ years of financing experience and a proven knowledge of customer communications, customer service and customer satisfaction . Aiming to leverage my skill and talents to successfully align with my future career opportunities

Overview

11
11
years of professional experience

Work History

Fraud Specialist II- INVENTORY MANAGEMENT

JPMorgan
, TX
05.2023 - Current
  • I take pride and joy in the investigation of claims to ensure we achieve the best outcome for the customer and the bank.
  • I would ensure the proper calculations of funds being distributed as well as enter the information into the work data base to maintain correct inventory.
  • Developed strategies and procedures to prevent, detect and investigate potential fraud incidents throughout my time working PC defense

Account Specialist Il / Business Cards

JPMorgan Chase
02.2020 - 05.2023
  • I had many opportunities to move into other queues due to exceptional performance metrics.
  • Many times in my initial role I was hand selected to be promoted.
  • I started off as a credit card specialist l, than in 6 mouths was hand picked by my Division leader to be promoted into a higher position, became cross skilled in card/retail, after my journey there I was selected again to join Business card account specialist ll.
  • In Account specialist ll role, manager hand selected me over 50 other specialist for a 3 month project role to help decrease aht in individuals that were not meeting their goal, which resulted in the training of 40 specialist, which lead to 75% decrease in aht, Which granted me to be recognized as a chase all star.
  • Researched and resolved customer inquiries regarding billing issues or payment disputes.
  • Assisted customers in setting up online accounts and provided training on how to use the system.
  • Developed and maintained relationships with clients to ensure satisfaction with services provided.

Data Entry/Research

Loomis Armored
02.2018 - 02.2020
  • I also had the opportunity of getting level lll security guard certified.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.

Ground Maintenance

Port San Antonio
10.2014 - 02.2020
  • I would ensure grass and Trees were cleaned as needed and exceeding customer expectations.
  • Also would service machinery on a daily bases to ensure machine longevity.
  • I was selected over 5 others to lead the crew of 5 whenever the manager would be on vacation or had to step away.
  • I was also chosen to be my crew's safety administrator. Learning first aid and becoming CPR certified to ensure team's safety.

Education

High School Diploma -

South West High School
06.2013

Skills

  • Customer service
  • Problem solving
  • Data Analysis
  • Decision making
  • Writing/reading/communication
  • Computer/ Microsoft
  • Fraud detection
  • Investigation techniques
  • Risk assessment
  • Attention to detail

References

  • Roland Contreras, Close Friend, 08/01/08, 2109197504
  • Armando De La Cruz, Former colleague/Close Friend, 08/01/08, 2103946454
  • Javier Mancha, Former colleague, 10/01/14, 02/01/18, 2109197504
  • Alan Alvarado, Close Friend, 02/01/18, 9563260198

Leadership Experience

I take pride and joy in the investigation of claims to ensure we achieve the best outcome for the customer and the bank. I have assisted chase bank from losing $50,000+ due to great attention to detail and identifying fraudulent claims. I had many opportunities to move into other queues due to exceptional performance metrics. Many times in my initial role I was hand selected to be promoted. I started off as a credit card specialist I, then in 6 months was hand picked by my Division leader to be promoted into a higher position, became cross skilled in card/retail, after my journey there I was selected again to join Business card account specialist II. In Account specialist II role, manager hand selected me over 50 other specialists for a 3 month project role to help decrease AHT in individuals that were not meeting their goal, which resulted in the training of 40 specialists, leading to a 75% decrease in AHT, which granted me recognition as a Chase All Star. Also based on performance and rank I was hand selected to move over to the fraud department. I would ensure the proper calculations of funds being distributed as well as enter the information into the work database to maintain correct inventory. I also had the opportunity of getting level III security guard certified. I also had the responsibility to help others when they would fall behind and lead a team of two whenever the manager would step out. I would ensure grass and trees were cleaned as needed and exceeded customer expectations. Also would service machinery on a daily basis to ensure machine longevity. I was selected over 5 others to lead the crew of 5 whenever the manager would be on vacation or had to step away. I was also chosen to be my crew's safety administrator, learning first aid and becoming CPR certified to ensure the team's safety.

Timeline

Fraud Specialist II- INVENTORY MANAGEMENT

JPMorgan
05.2023 - Current

Account Specialist Il / Business Cards

JPMorgan Chase
02.2020 - 05.2023

Data Entry/Research

Loomis Armored
02.2018 - 02.2020

Ground Maintenance

Port San Antonio
10.2014 - 02.2020

High School Diploma -

South West High School

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