Joel McCabe
Nescopeck,PA
Summary
Accomplished Multi-Unit Manager with 10 plus years of expertise in operational integration, partnership development and revenue generation. Effectively oversee KPIs and internal control structures to stay on top of operational trends and implement proactive corrective actions. Goal-driven, adaptable and resourceful in addressing changing conditions.
Overview
29
29
years of professional experience
Work History
District Manger
Safelite Auto Glass
Pittston, PA
01.2024 - 03.2024
- #1 District January and February
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Successfully Implemented 5S Organization Method in 12 Retail Locations.
- Worked with direct reports to develop and implement action plans, improving operating results.
Regional Service Director
Safelite Auto Glass
Orlando, FL
02.2021 - 01.2024
- Assessed regional performance metrics and identified areas for improvement.
- Created monthly reports summarizing key performance indicators in the region.
- Identified opportunities for process optimization within the regional service team.
- Supported sales team members to drive growth and development.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Implemented new WFM scheduling practices which led to higher job completion, and record sales of $296 Million in the Florida Region.
- Managed monthly scheduling of labor for 1000 plus Technicians and Associates, embracing continuous improvement efforts .
- Managed staff scheduling to ensure adequate coverage during peak hours.
District Manager
Safelite Auto Glass
Greenville, SC
01.2020 - 02.2021
- Successfully led the District from 82nd to Top 5 in measurable KPI's
- Center Of Excellence District after 1 year.
- Developed and implemented new Job Completion procedure to maximize productivity and customer experience resulting in consistent 80% JC, and 90% NPS. Now considered as SOP best practice.
Operations Manager
Safelite Auto Glass
Pittston, PA
02.2014 - 01.2021
- Led the Scranton District to a Centers Of Excellence ranking.
- Developed daily Leadership reporting that has since become a Company best practice.
- Consistently achieved top 5 in NPS.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Developed and implemented operational procedures to ensure quality standards are met. Leading to Company best Cost of Quality.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Created detailed reports on the performance of individual departments within operations. Current Best Practice.
- Measured and reviewed performance via KPIs and metrics.
- Created corrective actions based on adverse KPI trends.
- Hired and onboarded team members to meet immediate and expected demand.
Retail Store Manager
Safelite Auto Glass
Stroudsburg, PA
01.2009 - 02.2014
- Supervised daily operations of 3 retail store locations, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Recruited, trained and managed a team of 20+ employees.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared employee performance appraisals, providing actionable feedback.
Warehouse Manager
Safelite Auto Glass
Middletown, NY
09.2007 - 01.2009
- Opened and led the operations of a 50,000sf location with 25 Direct Reports.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
Correctional Sergeant
Columbia County Prison
Bloomsburg, PA
06.1995 - 09.2007
- Provided Care, Custody, and Control of a 300 bed County Facility.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Supervised 12 subordinate officers in their daily duties.
- Investigated allegations of misconduct by inmates and staff members.
- Interacted with community organizations to facilitate reintegration programs for released inmates. Work release Coordinator.
- Prepared written evaluations of subordinate officers' performance on a periodic basis.
- Maintained records related to inmate movements, disciplinary actions taken against inmates, grievances filed by prisoners and other relevant data.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Diffused disruptive behavior by verbal interventions.
- Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
Education
High School Diploma -
Berwick Area High School
Berwick, PA06-1990
Some College (No Degree) - Criminal Justice
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Profitability Optimization
- Staff Recruiting
- Operations Oversight
- Territory Management
- Financial Management
- Leadership Development
Accomplishments
- 2020 Centers Of Excellence Greenville SC
- 2019 Safelite Spirit Award
Timeline
District Manger
Safelite Auto Glass
01.2024 - 03.2024
Regional Service Director
Safelite Auto Glass
02.2021 - 01.2024
District Manager
Safelite Auto Glass
01.2020 - 02.2021
Operations Manager
Safelite Auto Glass
02.2014 - 01.2021
Retail Store Manager
Safelite Auto Glass
01.2009 - 02.2014
Warehouse Manager
Safelite Auto Glass
09.2007 - 01.2009
Correctional Sergeant
Columbia County Prison
06.1995 - 09.2007
High School Diploma -
Berwick Area High School
Some College (No Degree) - Criminal Justice
East Stroudsburg University of Pennsylvania