Joel McGrew
Glendale,AZ
Summary
Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Freddy's Frozen Custard & Steakburgers
06.2022 - 06.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Kitchen Manager
Chick-fil-A
03.2022 - 06.2022
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Shift Lead in Training
Taco Bell
12.2021 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
Person In Charge (PIC)
Subway
06.2021 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
CEO/Owner
The handy hobo & son
02.2017 - 01.2020
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established foundational processes for business operations.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
Sales Associate
Clearlink
07.2018 - 06.2019
- Updated accounts and maintained long-term relationships with clients.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Worked closely with other departments to promote products and marketing campaigns.
Assistant Manager/Manager
Subway
04.2018 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Sales Consultant
SiteLock
08.2017 - 11.2017
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Education
High School Diploma -
Raymond S. Kellis
Glendale, AZ05.2010
Skills
- Policy Development
- Salary Negotiation
- Talent Acquisition
- Talent Management
- Pre-Employment Screening
- Project Management
Certification
ServSafe, 10/01/23, 10/01/28
Additional Information
I am a high goal setter who strives to exceed any goal I set. I can learn quickly and provide clear and effective guidance to others. Always looking for how I can do better then yesterday.
Timeline
Assistant General Manager (AGM)
Freddy's Frozen Custard & Steakburgers
06.2022 - 06.2023
Kitchen Manager
Chick-fil-A
03.2022 - 06.2022
Shift Lead in Training
Taco Bell
12.2021 - 01.2022
Person In Charge (PIC)
Subway
06.2021 - 08.2021
Sales Associate
Clearlink
07.2018 - 06.2019
Assistant Manager/Manager
Subway
04.2018 - 07.2018
Sales Consultant
SiteLock
08.2017 - 11.2017
CEO/Owner
The handy hobo & son
02.2017 - 01.2020
High School Diploma -
Raymond S. Kellis