Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOEL MEDINA

Deltona,FL

Summary

Dynamic professional with a strong background in customer service and automotive maintenance, adept at utilizing exceptional communication and problem-solving abilities to enhance customer satisfaction. Proven success in exceeding performance goals within fast-paced environments while fostering positive relationships that drive loyalty. Skilled in tire and lube maintenance, consistently committed to high standards and delivering results through routine vehicle checks and oil changes. Recognized for reliability, flexibility, and a proactive approach to addressing evolving service demands.

Overview

22
22
years of professional experience

Work History

Tire and Lube Technician

Deland Kia
07.2025 - Current
  • Performed tire installations and rotations with precision to ensure vehicle safety.
  • Conducted oil changes and fluid checks to maintain optimal engine performance.
  • Diagnosed vehicle issues using diagnostic tools for accurate repairs.
  • Provided exceptional customer service by explaining services and recommendations clearly.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Utilized specialized tools and equipment to safely remove and install tires.
  • Repaired punctures by locating leaks, removing embedded objects, and patching holes.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.

Campus Advisor/Safety Monitor

University High School
09.2024 - Current
  • Patrolling school hallways, classrooms, and other areas to observe student behavior, identify potential safety hazards, and ensure adherence to school rules and regulations.
  • Reporting any suspicious activity, incidents, or safety concerns to appropriate school personnel, such as administrators or law enforcement.
  • Guiding and supervising student behavior, particularly during transitions between classes or in common areas, to prevent incidents and maintain order.
  • Ability to effectively communicate with students, staff, and parents while maintaining a calm and professional demeanor.
  • Ability to patrol school grounds, respond to emergencies, and assist with evacuations or other physically demanding tasks.
  • Ability to handle challenging situations and de-escalate potentially volatile situations involving students or visitors.

Delivery/Pickup Courier

FedEx Express
11.2021 - 12.2024
  • Completed a daily pre-trip inspection list, including fluid levels & vehicle maintenance, first thing before loading your vehicle. Post-trip would be started once the route is completed and arrived at the sorting facility.
  • Operated delivery vehicles safely, following all traffic regulations and company policies to maintain safe driving practices.
  • Selected the most efficient routes in compliance with delivery instructions and company policies.
  • Delivered packages efficiently within designated timeframes, ensuring customer satisfaction and adherence to service standards.
  • Verified loads against shipping papers for dangerous goods shipment.
  • Loaded & unloaded freight at stores, residential and vendor locations.
  • Established long term customer relationships through prompt and courteous service.
  • Obtained signatures needed to complete & process all deliveries in a timely manner.
  • Cross-trained & provided back-up for other couriers when needed. To ensure efficient workflow inside the facility and on-road performance.
  • Met and surpassed productivity targets & quality standards.

Sr, Customer Service Agent

FedEx Express
05.2006 - 11.2021
  • Utilized active listening and communication skills to address customer inquiries & escalate issues to supervisor when needed.
  • De-escalated problematic customer concerns, while maintaining a calm and friendly demeanor.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Confirmed proof of delivery and assisted in trouble shooting of missed delivery dates, shortages and overages.
  • Trained/Cross-trained new employees on procedures and policies to maximize team performance.
  • Regularly exceeded performance goals by prioritizing tasks, managing time effectively, and remaining focused on delivering exceptional customer experiences.

Package/Material Handler

FedEx Express
03.2004 - 05.2006
  • Provided safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDs.
  • Assists in the buildup/breakdown of pallets containing heavyweight freight.
  • Served as liaison between the company and ULD (Unit Load Device) repair vendor, as required.
  • Assisted in loading and off-loading aircraft.
  • Aircraft Marshalling..
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.

Education

Associate of Science - Criminal Justice

Keiser University
Fort Lauderdale, FL
06.2011

Skills

  • Bilingual / Spanish
  • Proficient in Microsoft Office
  • File management expertise
  • Collaborative team member
  • Customer complaint resolution
  • Credit card/Cash payment processing
  • Inbound and Outbound Calling
  • Hand tools proficiency
  • Battery testing
  • Tire changing and rotation, tire balancing
  • Hand and power tools operation, Automotive lift operation
  • Multi-point inspection, (Inspecting vehicles) Service scheduling
  • Attention to detail

Timeline

Tire and Lube Technician

Deland Kia
07.2025 - Current

Campus Advisor/Safety Monitor

University High School
09.2024 - Current

Delivery/Pickup Courier

FedEx Express
11.2021 - 12.2024

Sr, Customer Service Agent

FedEx Express
05.2006 - 11.2021

Package/Material Handler

FedEx Express
03.2004 - 05.2006

Associate of Science - Criminal Justice

Keiser University

Similar Profiles

CREATE PROFILE