Joel Mesa
Miami,FL
Summary
Goal-oriented professional with 5+ years of experience in various customer service industries. Bilingual and adept at effectively communicating with clients, patients, and diverse individuals. Holds an associate's degree in Business Administration and Management. Recently embarked on a management role, eager to showcase leadership skills to prospective employers.
Overview
3
3
years of professional experience
Work History
Manager
Burger King
Miami , FL
03.2024 - Current
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Generated performance and labor strategies to compete in new and existing markets.
- Tracked and replenished inventory to maintain par levels.
- Built strong operational teams to meet process and production demands.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations.
Public Relations Coordinator
Gastro Health
Miami , FL
02.2023 - 04.2024
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained records of customer interactions, transactions, comments and complaints.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained accurate records of customer interactions for future reference.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
General Warehouse Associate
Texture Fabrics
Miami, FL
07.2021 - 08.2022
- Conducted regular cycle counts to maintain accurate inventory records and minimize stock discrepancies.
- Followed safety regulations while operating machinery and handling hazardous materials.
- Assisted with physical inventories by counting stock items and reconciling actual stock count to computer-generated reports.
- Cleaned work area at the end of each shift, including sweeping floors and removing debris from dock area.
- Labeled containers, container tags, or products using marking tools such as labels or ink stamps.
- Loaded outbound shipments onto delivery trucks, ensuring that packages were properly secured before transportation.
- Organized warehouse areas by moving materials into designated locations using hand trucks or pallet jacks.
- Received and processed incoming shipments, verifying accuracy of items received against purchase orders.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL05-2024
High School Diploma -
Miami Dade College
Miami, FL06-2017
Skills
- Business Administration
- Time Management
- Staff Management
- Expense Tracking
- Workforce Management
- Performance Management
- Team Leadership
- Key Performance Indicators
- Bilingual (FLUENT)
- Tech savvy (experience with excel and spreadsheets)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Manager
Burger King
03.2024 - Current
Public Relations Coordinator
Gastro Health
02.2023 - 04.2024
General Warehouse Associate
Texture Fabrics
07.2021 - 08.2022
Associate of Arts - Business Administration And Management
Miami Dade College
High School Diploma -
Miami Dade College