Summary
Overview
Work History
Education
Skills
Timeline
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Joel Miller

Wausau,WI

Summary

Talented Business Professional with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.



Overview

12
12
years of professional experience

Work History

Automotive Finance Manager

Kocourek Ford
09.2022 - Current
  • Processed loan applications and monitored progress from start to finish.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Proficient in FMC Dealer and navigating through incentives as well as using Ford Motor Credit and knowing the programs.
  • Maintained good relationships with my buyers.
  • Clean C.I.T as our policy was a 5 day fund rule. Allowed me to be on top of the funding inside and out.
  • Menu selling on every deal.


Sales Floor Manager

Phil Long Ford Of Motor City
01.2022 - 08.2022
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Assisted customers with their buying selection through carefully curated questions.
  • Trained and supported sales force with closing deals.
  • Supervised tasks, personnel and clients for the company with high sales numbers.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Proficient at using and navigating through FMC Dealer for dealer trades, pulling incentives and dealer trades

Sales Manager

Bergstrom Toyota
11.2018 - 12.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Good with Dealer Daily and navigating through Toyota's Product and data base

Sales Consultant

Gustman Honda
06.2014 - 10.2018
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.

Service Advisor

Bergstom Chrysler, Dodge, Jeep And Ram
08.2011 - 05.2014
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested additional services to customers in order to meet upsell goals.

Education

High School Diploma -

Oshkosh West Highschool
Oshkosh, WI
06.2011

Skills

  • Customer Proposals
  • Firm-Level Financial Assessment
  • Business Growth
  • Lender Relationships
  • Financial Statements
  • Aftermarket Products
  • Product Knowledge
  • Client Interviews
  • Payment Processing
  • Registration Paperwork

Timeline

Automotive Finance Manager

Kocourek Ford
09.2022 - Current

Sales Floor Manager

Phil Long Ford Of Motor City
01.2022 - 08.2022

Sales Manager

Bergstrom Toyota
11.2018 - 12.2021

Sales Consultant

Gustman Honda
06.2014 - 10.2018

Service Advisor

Bergstom Chrysler, Dodge, Jeep And Ram
08.2011 - 05.2014

High School Diploma -

Oshkosh West Highschool

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Joel Miller