Joel Mirabal
Las Cruces,NM
Summary
I worked at Virgin Galactic for 4 years and 1 month as a materials handler and logistics manager, starting in September 2019 and ending in November 2023
I worked with the City of Las Cruces with the Weed and Seed Program from April 2019 until July 2019. I supervise elementary to high school-aged children after school and during summer program activities.
I worked at Concentrix/Convergys from October 2014 until April 2019 as a Customer Service Rep for AT&T and DirecTV Tier 2, named a TSS, where my duties were for about three years.
I worked at Lowe's home improvement store for 8 years, starting in March of 2006 and ending in 2014
- 16 years of forklift and power equipment experience
- 16 years of receiving and stocking
- 16 years of offloading and logging
- 16 years of warehouse experience
- 5 years of college education
- 2 associate degrees first in either side of my family to graduate from college Current Phi Beta Sigma Fraternity Inc. member (joined or started in 2008)
- Combine 10 years of customer service and sales.
- 3 years of manager experience 4 years of call center experience
- 4 years of experience working with tool control in relation to RO's for calibration in and outgoing, as well as Excel experience.
- 4 years of mechanical or tooling experience; aviation experience.
- 4 years' experience in logistics and with Excel usage
- 4 years of experience in using V9, UltraMain, Java, Agile, and Oracle Diligent Material Handler, offering experience moving loads quickly and without damage.
- Attentive and safety-focused, with a proven history of identifying potential hazards.
- Works well in both team and independent roles.
- 4 years of demonstrated experience in warehouse operations. Committed to safety and cleanliness in the workplace. Dedicated to learning new skills and accepting tasks of increased responsibility.
Overview
18
18
years of professional experience
Work History
Materials Handler and Logistics Manager
Virgin Galactic
09.2019 - 11.2023
- I maintain accurate inventory through cycle counting and physical stock inventory
- I processed transactions in the ERP system to issue materials to appropriate cost center projects and ensure proper authorization for high-cost materials was received
- Performing regular cycle counting and investigating discrepancies over a threshold level responsible for inbound receiving
- Accurately receive all inbound deliveries into Oracle and maintain records of all receipts in compliance with TSC requirements
- Verify that all incoming documentation and applicable certifications are correct
- Ensure shipment documentation is accurate to avoid delays in delivery
- I work cohesively with procurement and product management personnel to ensure on-time delivery of materials and products to meet customer needs
- Ensure materials are counted back accurately when returned from production, scrap is charged to the production order, and materials are returned to stock
- I have been responsible for the inspection, inventory, and processing of tools for calibration for the past 4 years
- The software I used well was Ultramain, Agile, V9, and Oracle systems.
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Streamlined material delivery processes, which increased efficiency and reduced downtime.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Unpack and repack items in different quantities and configurations for shipment.
- maintain a clean, orderly work environment free of hazards.
- Monitored warehouse to identify missing items, spills, and unusual activity, complying with safety procedures.
- Inspect stocks to identify shortages, replenish supply, and maintain consistent inventory.
- Listened closely during team meetings to gain a complete understanding of the duties required for each shift, completing priority tasks first.
Weed and Seed Program
City of Las Cruces
04.2019 - 07.2019
- Supervises elementary to high school-aged children after school and during summer program activities to meet the community's recreation needs in a safe manner
- Supervises and performs a variety of sports and recreational activities at an assigned program site.
- Used proper PPE and safety protocols for the personal health and safety of other staff.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
Customer Service Rep and Manager
Concentrix/Convergys
10.2014 - 04.2019
- Maintain broad knowledge of products, pricing, promotions, and procedures
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Answer billing questions by talking through the components of customer accounts
- Listen attentively to customer needs and concerns, demonstrating empathy while maximizing the opportunity to build rapport with the customer.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- answered a constant flow of customer calls with minimal wait times.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Lowe's
03.2006 - 01.2014
- Offloading, logging, receiving, stocking inventories, issuing, making deliveries to other departments, operating a forklift, and other power equipment, all while giving customer service and helping load customers items if they couldn't lift them.
- I helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolve issues promptly.
- Increased revenue by cross-selling and upselling products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
Education
Associate of Science - CMT {Creative Media Technology}
Dona Ana Community College
Las Cruces, NM01.2010
Associate of Arts Basic Studies associate degree - Basic Studies
Dona Ana Community College
Las Cruces, NM01.2010
High School Diploma in Basic Studies -
Onate High School
Las Cruces, NM01.2005
Skills
- Attention to Detail
- Computer Literacy
- Inventory Management
- Adaptability and Flexibility
- Loading and Unloading
- Stock Control
- Packaging and Labeling
- Teamwork and Collaboration
- Record Keeping
- Pallet Jack Operation
- Organizational Skills
- Order Picking
- Warehouse Organization
- Shipping and Receiving
- Quality Control
- Supply Chain Management
- Conflict Resolution
- Hazardous Materials Handling
- Material Handling Equipment
- OSHA Compliance
- Shipping Documentation
- Incident Reporting
- Delivery Tracking
- Logistics
- Quality Assurance Inspections
- Material Audits
Timeline
Materials Handler and Logistics Manager
Virgin Galactic
09.2019 - 11.2023
Weed and Seed Program
City of Las Cruces
04.2019 - 07.2019
Customer Service Rep and Manager
Concentrix/Convergys
10.2014 - 04.2019
Customer Service Associate
Lowe's
03.2006 - 01.2014
Associate of Science - CMT {Creative Media Technology}
Dona Ana Community College
Associate of Arts Basic Studies associate degree - Basic Studies
Dona Ana Community College
High School Diploma in Basic Studies -
Onate High School
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