Summary
Work History
Education
Skills
Languages
References
Timeline
Generic

Joel Mora

Riverside,CA

Summary

Skilled dispatcher with several years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers.

Work History

Dispatcher

Deliver It
Santa Fe Springs, CA
06/14/17 - Current
  • Provided customer service support to the American Red Cross, seeking assistance with transportation services.
  • Assisted dispatchers in answering phone calls, emails and other inquiries.
  • Entered data into computer systems to track dispatched items.
  • Performed administrative duties such as photocopying, faxing documents and ordering supplies.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Assisted drivers with contacting hospitals and blood banks.
  • Optimized routing for drivers to achieve maximum efficiency and effectiveness in deliveries
  • Facilitated continuous interaction with drivers and American Red Cross

Cashier

Gigante
Anaheim, CA
10/31/05 - 10/15/06
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Dispatch Manager

Happy Taxi
Corona, CA
10/25/06 - 01/15/17
  • Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
  • Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
  • Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
  • Oversaw maintenance scheduling for the vehicle fleet to minimize downtime and maintain safety standards.
  • Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Created and managed weekly schedule for dispatch staff.
  • Prepared payroll
  • enrolled drivers in DMV Employee Pull Notice Program
  • Registered all vehicles with DMV

Education

High School Diploma -

Gilbert High School
Anaheim, CA
06-2004

Skills

  • Cash Handling
  • Drawer balancing
  • Customer Service
  • Customer Assistance
  • Payment Collection
  • Payment Processing
  • Driver communication
  • Data Entry
  • Route Planning
  • Geographical knowledge
  • Training new hires
  • Coordinating urgent deliveries

Languages

Spanish
Limited

References

References available upon request.

Timeline

Dispatcher

Deliver It
06/14/17 - Current

Cashier

Gigante
10/31/05 - 10/15/06

Dispatch Manager

Happy Taxi
10/25/06 - 01/15/17

High School Diploma -

Gilbert High School

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Joel Mora