Joel Morales
Mission,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Service Team Member
Cinemark XD
06.2017 - 04.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Distributed food during busy peak periods to drive customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
Insurance Sales Agent
Farmers Insurance Agency
05.2020 - 09.2021
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Met with customers to provide information about available products and policies.
- Conducted research and identified market trends to develop better strategies for sales.
Assistant Store Manager
Cinemark
07.2021 - 07.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Bank Teller
Bank Of South Texas
08.2022 - 01.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Removed mutilated currency from circulation.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Sales Associate
JCPenney
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met existing customers to review current services and expand sales opportunities.
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database.
- Quoted prices, credit terms and other bid specifications.
Education
High School Diploma -
05.2017
No Degree - Law Enforcement
05.2026
Skills
- Cash Handling Accuracy
- Sales Expertise
- Cash Register Operation
- Money Transfer Systems
- Sales Trends
- Guest Relations
- Product Promotion
- Dispute Mediation
- Market Research
- Inventory Tracking
- Teamwork and Collaboration
- Checking Inventories
- Microsoft Access
- Inventory Pricing
Certification
- CSP - Certified Safety Professional
- EHS - Environmental Health and Safety Professional
- Sales coach
- Negotiation skills at the work place certified
Additional Information
I'm a hard and honest person in the Rio Grande Valley! I am up to the task and to face anything that comes in my way. I am a good listener and a great worker. Always on time and never late. Willing to grow from bottom up!
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate - JCPenney
01.2023 - Current
Bank Teller - Bank Of South Texas
08.2022 - 01.2023
Assistant Store Manager - Cinemark
07.2021 - 07.2022
Insurance Sales Agent - Farmers Insurance Agency
05.2020 - 09.2021
Food Service Team Member - Cinemark XD
06.2017 - 04.2020
Sharyland Highschol - High School Diploma,
South Texas College - No Degree, Law Enforcement
- CSP - Certified Safety Professional
- EHS - Environmental Health and Safety Professional
- Sales coach
- Negotiation skills at the work place certified
Similar Profiles
Mia LaraMia Lara
Theatre Team Member at Cinemark XDTheatre Team Member at Cinemark XD
Michael DeauneeMichael Deaunee
Attendant at Cinemark XD Ann Arbor 20Attendant at Cinemark XD Ann Arbor 20
Sarina (Sarri) LockeSarina (Sarri) Locke
Assistant Manager at Cinemark XDAssistant Manager at Cinemark XD