Joel Morales
NFTA-Metro
Buffalo,NY
2
Languages
13
years of professional experience
Dedicated Bus Operator and Training Supervisor with proven expertise in safe driving, effective communication, and passenger assistance. Committed to enhancing customer satisfaction through exceptional service and adherence to safety protocols.
Work History
Bus Operator/ Line Practice Training Supervisor
8 Years- Operated buses safely and efficiently, ensuring timely service for passengers.
- Monitored and maintained vehicle cleanliness and functionality during shifts.
- Assisted passengers with boarding and disembarking, enhancing customer experience.
- Adhered to traffic regulations and safety protocols to minimize incidents.
- Communicated effectively with dispatch regarding route changes and delays.
- Trained new operators on safety practices and operational procedures.
- Conducted pre-trip inspections to ensure compliance with safety standards.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Trained new operators on safety procedures, route navigation, and customer service standards.
- Trained new hires to perform cross-training exercises with experienced workers.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Implemented new learning strategies depending upon employees' skill levels.
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
School Bus Driver
1 Year 1 Month- Operated school buses, ensuring safe and timely transportation of students to and from school.
- Conducted pre-trip inspections, identifying mechanical issues and maintaining vehicle safety standards.
- Implemented safety protocols, promoting a secure environment for students during transit.
- Managed student behavior on buses, fostering a respectful atmosphere conducive to learning.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Communicated information to parents to promote good communication and transparency.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
Delivery Driver
3 Years 4 Months- Delivered pizzas efficiently, ensuring timely service and customer satisfaction.
- Maintained accurate delivery logs and managed cash transactions.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Provided excellent customer service by addressing inquiries and resolving issues.
Production Worker
1 Year 2 Months- Operated machinery to produce high-quality products efficiently.
- Conducted quality control inspections to ensure compliance with production standards.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Trained new employees on equipment operation and safety protocols.
Education
High School Diploma
Skills
Clean driving record
Vehicle inspection
Defensive driving
Traffic laws compliance
Safe driving practices
Effective communication skills
Safe driving skills
Customer relations skills
Passenger assistance
Route planning
Emergency procedures
Bus inspections
Additional Information
Good understanding of electrical vehicle battery and electric car operation.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bus Operator/ Line Practice Training Supervisor
NFTA-Metro
08.2018 - CurrentRead More
School Bus Driver
First Student
07.2017 - 08.2018Read More
Delivery Driver
Just Pizza
06.2014 - 10.2017Read More
Production Worker
Tzetzo & Tzetzo Companies
03.2013 - 05.2014Read More
Lancaster High School
High School Diploma
Read More