Joel Morell
Little Rock,AR
Summary
Dynamic and results-driven professional with extensive experience at Good Day Farm, excelling in customer relationship management and team collaboration. Proven ability to enhance patient experiences through clear communication and product knowledge, while efficiently managing operations. Adept at multitasking and maintaining a positive atmosphere, ensuring exceptional service and satisfaction.
Overview
10
10
years of professional experience
Work History
General Manager
Good Day Farm
Hensley, Arkansas
12.2024 - Current
- Directed daily operations, ensuring compliance with ABC regulations.
- Trained employees on duties, policies, and procedures to enhance performance.
- Established effective communication channels with staff to promote operational efficiency.
- Managed daily business functions, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
Floor Supervisor
Good Day Farm
Little Rock, AR
10.2023 - 12.2024
- Established break schedules for the team at the shift start.
- Guided team members in designated zones to ensure focused patient care.
- Maintained a positive atmosphere to enhance patient experience and team morale.
- Executed an accurate count of registers, balanced safely, and processed end-of-shift deposits.
Budtender
Good Day Farm
Little Rock, AR
08.2023 - 10.2023
- Having a positive and welcoming demeanor towards patients while assisting them in finding the best fit for their specific needs by utilizing strong product knowledge and understanding of any specific preferences outlined by the patient.
- Creating and maintaining a fun, informative atmosphere for the patients.
- Navigating the Dutchie operating system with efficiency and confidence.
- Helping customers check out at the register, with a focus on accuracy and efficiency.
Store Lead
Game Goblins
Little Rock, AR
01.2023 - 06.2023
- Receiving shipments from distributors on a daily basis, verifying quantities, and accurately checking in all items.
- Overseeing and maintaining in-store and warehouse inventories.
- Solving customer issues as they arise efficiently and professionally, as well as handling any staff issues or complaints with fairness and empathy, in order to maintain a positive work environment.
- Proficiency in various software programs, such as Excel, Vend, Crystal Commerce, and ShipStation.
Back of House Lead
Game Goblins
Little Rock, AR
07.2021 - 03.2023
- Processed daily online orders accurately through TCG Player virtual storefront.
- Achieved Level 1 Magic: The Gathering judge certification to facilitate tournaments and events.
- Utilized Excel and various software including Vend, Crystal Commerce, and ShipStation.
- Resolved customer complaints empathetically to maintain a positive shopping experience.
- Coordinated in-store events to ensure a friendly and welcoming atmosphere.
- Supervised back-of-house staff while addressing employee complaints fairly and effectively.
- Streamlined operations by optimizing order fulfillment processes across platforms.
Dietary Technician
Arkansas Heart Hospital
Little Rock, AR
07.2019 - 10.2020
- Assessing and fulfilling diverse patient dietary needs through daily communication.
- Assisting regularly in the management of nutrition care for over 80 patients using Dietrax software.
- Functioning in the capacity of a line cook and providing patient care as needed.
Server/Bartender/Shift Lead
Santo Coyote Mexican Restaurant and Tequila Bar
Little Rock, AR
01.2016 - 02.2020
- Working with a close-knit team to efficiently serve food, recommend meal options, restock inventory, and build rapport with customers to earn repeat business, and create a pleasing dining experience.
- Bartending weekly, juggling the dining and care needs of numerous, diverse patrons.
- Operating in the role of host, line cook, and busser as needed.
- Handling guests' complaints and prioritizing customer retention.
- Operated as host, line cook, and busser to support restaurant operations as required.
- Resolved guest complaints swiftly to prioritize customer retention and satisfaction.
Education
Insurance Producer for Accident and Health, Life -
State of Arkansas
Little Rock, AR08.2022
High School Diploma -
eStem High Public Charter School
Little Rock, AR05.2015
Skills
- Microsoft Office Suite
- Project multitasking
- Clear communication
- Team collaboration
- Flexibility and adaptability
- Quick system mastery
- Efficiency under pressure
- Customer relationship management
References
- Tarneisha Daugherty, Former Supervisor, Arkansas Heart Hospital, (501) 319-5455
- Servando Gonzales, Former Supervisor, Santo Coyote, (501) 247-7484
- Collin Brown, Former Supervisor, Game Goblins, (501) 813-2907
Licensing
Insurance Producer for Accident and Health, Life, State of Arkansas, Little Rock, AR, 10/13/20, 08/30/22
Timeline
General Manager
Good Day Farm
12.2024 - Current
Floor Supervisor
Good Day Farm
10.2023 - 12.2024
Budtender
Good Day Farm
08.2023 - 10.2023
Store Lead
Game Goblins
01.2023 - 06.2023
Back of House Lead
Game Goblins
07.2021 - 03.2023
Dietary Technician
Arkansas Heart Hospital
07.2019 - 10.2020
Server/Bartender/Shift Lead
Santo Coyote Mexican Restaurant and Tequila Bar
01.2016 - 02.2020
Insurance Producer for Accident and Health, Life -
State of Arkansas
High School Diploma -
eStem High Public Charter School