Joel Mpore
Urbandale,IA
Summary
I am a people-person that is hard-working and easy to get along with. Picks up on tasks and such quickly and very flexible. Enjoys working in social environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Special Education Associate
Urbandale Community Education
Urbandale, IA
01.2024 - Current
- Provided one-on-one instruction to students with special needs in a variety of academic and functional areas.
- Facilitated group activities to help students develop social skills, communication abilities, and problem-solving strategies.
- Developed individualized education plans for assigned students that incorporated goals tailored to their specific needs.
- Monitored student progress by collecting data on behavior, academics, attendance, and other metrics as needed.
- Supervised paraprofessionals in the implementation of instructional strategies designed for special education students.
Customer Service Cashier
Hy-Vee
Urbandale, USA
08.2021 - 10.2024
- Resolved customer complaints and maintained clean and tidy checkout area
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer service goals and exceeded customer expectations
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Checked-out customers' groceries at the registers when not busy
- Counted money in drawers at beginning and end of each shift
- Processed customer orders and accurately handled payment transactions
- Checked personal identifications during alcohol and tobacco sales
- Stayed after hours to help stock and make sure the store is presentable and kept in organized, orderly fashion
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Set up new sales displays each week with fresh merchandise
- Monitored self-checkout systems and provided help in resolving complex problems
Education
High School -
Urbandale High School
Urbandale, IA05.2024
Skills
- Friendliness
- Willingness to chat to customers
- Fast Learner
- Easy To Get Along With
- Teachable/Coachable
- Hard-Working
- Product Merchandising
- Drawer Management
- Cash Handling
- Customer Inquiries
- Patient
- Attention-To-Detail
- Strength
- Social Skills Development
- Collaborative Teamwork
Certification
Alcohol & Tobacco Sales Trained
Hobbies and Interests
- Church
- Family
- Friends
- Basketball
- Table-Tennis
- Lake Days
- Weight-Lifting
Languages
Spanish, Limited Working
Timeline
Special Education Associate
Urbandale Community Education
01.2024 - Current
Customer Service Cashier
Hy-Vee
08.2021 - 10.2024
High School -
Urbandale High School