Joel Neal
Folcroft,PA
Summary
Accomplished Driver Trainer with a proven track record at R+L Carriers, enhancing team efficiency and safety through tailored training programs and defensive driving techniques. Skilled in route planning and managing customer needs, consistently achieving safe driving records and high customer satisfaction. Expert in fostering a cohesive team environment and mentoring new drivers, demonstrating both hard and soft skills. Patient Driver Trainer skilled in supporting students in skills development. Instructs drivers in regulations, operations and paperwork requirements. Knowledgeable about manual and assisted route planning, load security and customer relations. Dedicated to delivering skilled and confident drivers.
Overview
10
10
years of professional experience
Work History
Driver Trainer
R+L Carriers
05.2015 - Current
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
- Taught drivers how to drive, shift and back up trucks.
- Collaborated with supervisor of transportation to discuss department needs and goals.
Driver
Xtl Transport
02.2015 - 05.2015
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Feeder Driver
UPS
10.2014 - 02.2015
- Maintained a safe driving record with consistent adherence to traffic laws and company safety policies.
- Mitigated potential delays due to unforeseen circumstances through proactive problem-solving strategies.
- Assisted in training new feeder drivers, sharing best practices for safe driving and efficient operations.
- Collaborated with dispatchers to resolve any scheduling conflicts or routing issues promptly.
Delivery Driver
SYSCO Food Services
06.2014 - 10.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
Tractor Trailer Training
All State Career School
Lester PA01.2010
High School Diploma -
John Bartram High School
Philadelphia, PA06.1996
Skills
- Defensive Driving
- Driver Assessment
- Managing customer needs
- Emergency Procedures
- Maintaining Compliance
- Route Planning
- Vehicle Inspection
- Student Mentoring
- Classroom Management
- Test Administration
- Equipment Demonstration
Timeline
Driver Trainer
R+L Carriers
05.2015 - Current
Driver
Xtl Transport
02.2015 - 05.2015
Feeder Driver
UPS
10.2014 - 02.2015
Delivery Driver
SYSCO Food Services
06.2014 - 10.2014
Tractor Trailer Training
All State Career School
High School Diploma -
John Bartram High School