Joel Ochoa
Villa Park,IL
Summary
I desire to work in an environment that is constantly challenging, while improving and building existing and new skill sets. A majority of my employment has been in the customer service and food industry, where I have always felt the motivation to excel at the task I have been assigned. I've worked 11 years of customer service and 7 years of food service experience.
Skilled Inventory Associate proficient in maintaining optimal material levels. Adept at keeping stock organized and ready for use. Proactive in analyzing changing conditions to stay on top of dynamic demands.
Energetic Inventory Specialist eager to support team objectives and contribute to business success. Open and clear communicator specializing in merchandising, tagging and display set-up.
Skilled in planning practical routes and selecting advantageous shipping methods. Excellent coordination and communication skills used to develop positive professional relationships with carriers.
Overview
18
18
years of professional experience
Work History
Target Security Specialist
Target
Villa Park, IL
11.2023 - Current
- Reviewed system logs on a regular basis to ensure compliance with established policies and procedures.
- Searched bags manually to identify prohibited items and contraband.
- Conducted regular security checks and patrols of designated areas.
- Operated surveillance equipment for continuous monitoring of activities.
- Responded to incidents of workplace violence and unruly behavior on company property.
- Assisted law enforcement with facility investigations and critical event responses.
- Supervised network activity and security camera footage to locate potential threats.
- Communicated security policies to staff members and performed security training.
- Maintained high levels of alertness throughout shifts.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Inventory Associate/ Keyholder Mgr
Best Buy
Schaumburg, IL
04.2018 - 10.2024
- Maintain positive customer and employee experiences
- Drive localized customer and employee and share trend with other store leaders
- Provide positive experiences, skill development and performance management
- Lead efforts to maximize positive results or course-correct when needed
- Running sales floor, assisting associates with sales in their departments
- Ensured that all safety procedures were followed while handling hazardous materials.
- Prepared reports summarizing current inventory levels, orders received and shipped.
- Maintained cleanliness and organization of warehouse stockrooms.
- Verified incoming shipments against purchase orders for accuracy in quantity and quality.
- Created and maintained accurate inventory records, including item numbers, descriptions, locations, quantities and reorder levels.
- Performed physical inventory counts to ensure accuracy of inventory records.
- Processed customer orders according to established guidelines and timelines.
- Resolved issues related to incorrect or missing items on delivery documents.
Asset Protection Lead Associate
Best Buy - Kildeer
12.2016 - 04.2018
- Maintained and monitored store security with the use of CCTV to observe employees and customer safety as well as asset protection
- Proactively greeted customers and directed them to where they need to go
- Assisted supervisors in controlling shrink with plans to reduce company losses
- Coached employees on safety and shrink cultures to expand the knowledge storewide to assist with inventory integrity
- Stocked merchandise in and around warehouse or on the sales floor
- Accomplished all paperwork before, during and after shifts including alarm testing, building inspections for safety of customers and employees
- Assisted law enforcement agencies with the surveillance and paper documentation evidence for fraud, theft and robberies in store or surrounding stores
- In 2017 I assisted in the reduction of shrink in our store by applying more protection in and around the store.
Shift Leader
Mod Pizza
02.2016 - 01.2017
- Supervised Front and Back of house during shifts with crews ranging 3-10 employees
- Managed and counted drawers before and after shifts
- Kept things friendly and positive to give unforgettable experience for customers
- Prepared and restocked food products for successful shifts
- Maintained overall spotless diner and cooking area
- Opening And Closing Procedures to ensure restaurant succeeded in both am and pm shifts.
Quality Assurance
Chili's
10.2015 - 02.2016
- I ensured that orders are prepared with proper esthetics and up to company standards
- Communicates with Team Members as well as Managers regarding the ticket times and any problems to ensure guests are served in a timely manner
- Having the ability to communicate effectively with the BOH, Servers, FOH, Managers and other employees
- Possess knowledge of the menu so I can read the tickets and know the food that is coming out of the kitchen windows per ticket
- Preforms shift change/ opening and closing operations.
Crew Member
Chipotle
09.2014 - 08.2015
- Following recipe cards accurately for exact measurements for consistency in taste of the food that is served
- Exceptional customer service & teamwork skills
- Chosen to train new and existing employees due to my broad knowledge and speed with prepping
- I cleaned and sanitized BOH areas as well as FOH areas before opening hours and after closing hours.
Team Captain
College Hunks Hauling Junk
01.2014 - 05.2014
- As the Team Captain I made sure that we had enough boxes, furniture pads, stretch wrap and tools in-case we had to disassemble furniture
- I was the driver for all the moving events on my schedule
- As the captain I was in charge of loading the boxes and furniture into the moving truck so they were secured and protected/ instructed the crew on proper loading techniques with junk removals for a cost efficient service for our customers.
Shift Manager
United Dairy Farmers
12.2013 - 05.2014
- Interacted positively with customers & vendors
- Training new employees at both the gas station side and ice cream service
- Inventory of all dry, refrigerated and frozen perishables
- I was the manager on duty during the 3rd shift and had a team of 1-3 employees that were under my supervision as we took care of both sides of the establishment
- Maintained inventory and minimized pilferage
Shift Manager
Jimmy Johns
10.2009 - 12.2012
- Scheduled shifts and drivers per shift
- Responsible Key holder
- Made sure that all paperwork was completed and correct each night
- Prepared work stations each day and ensured there was enough food product for successful shifts
- Prepared store each night for next day's opening by making sure that the store was clean before leaving for the night.
Event Attendant
Record A Hit
06.2006 - 10.2009
- Responsible for setting up rides and following safety checklist
- Loaded and unloaded truck before and after each event
- Exceptional customer service lead to increased revenue for business.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, IL06.2008
Some College (No Degree) -
Harper Community College
Palatine, ILSkills
- Advising and Coaching
- Manage Employees
- Customer Needs Assessments
- Scheduling and Time-Tracking
- Retail Security
- Organize Inventory
- Team Leadership
- Customer Support
- Order Preparation
- Shipping and packaging
- Inventory analysis
- Order Picking
- Stocking understanding
- Pallet jack use
- Stock Rotation
- Packaging and Labeling
- Stock control
- Shipping and receiving
- Incident Response
- CCTV Monitoring
- Incident Reporting
- Evidence collection
- Theft Prevention
- De-Escalation Techniques
- Cooperative Attitude
- Relationship Building
- Data Entry
Timeline
Target Security Specialist
Target
11.2023 - Current
Inventory Associate/ Keyholder Mgr
Best Buy
04.2018 - 10.2024
Asset Protection Lead Associate
Best Buy - Kildeer
12.2016 - 04.2018
Shift Leader
Mod Pizza
02.2016 - 01.2017
Quality Assurance
Chili's
10.2015 - 02.2016
Crew Member
Chipotle
09.2014 - 08.2015
Team Captain
College Hunks Hauling Junk
01.2014 - 05.2014
Shift Manager
United Dairy Farmers
12.2013 - 05.2014
Shift Manager
Jimmy Johns
10.2009 - 12.2012
Event Attendant
Record A Hit
06.2006 - 10.2009
High School Diploma -
Elk Grove High School
Some College (No Degree) -
Harper Community College