Joel Ochoa
Houston,TX
Summary
Proven leader in customer service and cash handling, I enhanced store efficiency and customer satisfaction at El Rey Cuban & Mexican Cuisine. Skilled in POS system proficiency and fostering positive work environments, I streamlined cash management and improved store presentation, significantly contributing to a welcoming customer atmosphere and operational excellence. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
year of professional experience
Work History
Cashier Assistant Manager
El Rey Cuban & Mexican Cuisine
05.2022 - 06.2023
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Quickly and accurately counted drawers at start and end of each shift.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
Cashier
Burger King
03.2022 - 05.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Spring Woods High School
Houston, TX05.2022
Skills
- Sales Promotion
- Workplace Safety
- Cash handling expertise
- POS System proficiency
- Customer Service
- Documentation And Reporting
- Cash Register Operation
- Store Opening and Closing
- Bank Deposit Preparation
Timeline
Cashier Assistant Manager
El Rey Cuban & Mexican Cuisine
05.2022 - 06.2023
Cashier
Burger King
03.2022 - 05.2022
High School Diploma -
Spring Woods High School
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