Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Joel Ochoa

Villa Park,IL

Summary

I desire to work in an environment that is constantly challenging, while improving and building existing and new skill sets. A majority of my employment has been in the customer service and food industry, where I have always felt the motivation to excel at the task I have been assigned. I've worked 11 years of customer service and 7years of food service experience.

Overview

17
17
years of professional experience

Work History

Inventory Associate/ Keyholder Mgr

Best Buy
04.2018 - Current
  • Maintain positive customer and employee experiences
  • Drive localized customer and employee and share trend with other store leaders
  • Provide positive experiences, skill development and performance management
  • Lead efforts to maximize positive results or course-correct when needed
  • Running sales floor, assisting associates with sales in their departments

Asset Protection Lead Associate

Best Buy - Kildeer
12.2016 - 04.2018
  • Maintained and monitored store security with the use of CCTV to observe employees and customer safety as well as asset protection
  • Proactively greeted customers and directed them to where they need to go
  • Assisted supervisors in controlling shrink with plans to reduce company losses
  • Coached employees on safety and shrink cultures to expand the knowledge storewide to assist with inventory integrity
  • Stocked merchandise in and around warehouse or on the sales floor
  • Accomplished all paperwork before, during and after shifts including alarm testing, building inspections for safety of customers and employees
  • Assisted law enforcement agencies with the surveillance and paper documentation evidence for fraud, theft and robberies in store or surrounding stores
  • In 2017 I assisted in the reduction of shrink in our store by applying more protection in and around the store.

Shift Leader

Mod Pizza
02.2016 - 01.2017
  • Supervised Front and Back of house during shifts with crews ranging 3-10 employees
  • Managed and counted drawers before and after shifts
  • Kept things friendly and positive to give unforgettable experience for customers
  • Prepared and restocked food products for successful shifts
  • Maintained overall spotless diner and cooking area
  • Opening And Closing Procedures to ensure restaurant succeeded in both am and pm shifts.

Quality Assurance

Chili's
10.2015 - 02.2016
  • I ensured that orders are prepared with proper esthetics and up to company standards
  • Communicates with Team Members as well as Managers regarding the ticket times and any problems to ensure guests are served in a timely manner
  • Having the ability to communicate effectively with the BOH, Servers, FOH, Managers and other employees
  • Possess knowledge of the menu so I can read the tickets and know the food that is coming out of the kitchen windows per ticket
  • Preforms shift change/ opening and closing operations.

Crew Member

Chipotle
09.2014 - 08.2015
  • Following recipe cards accurately for exact measurements for consistency in taste of the food that is served
  • Exceptional customer service & teamwork skills
  • Chosen to train new and existing employees due to my broad knowledge and speed with prepping
  • I cleaned and sanitized BOH areas as well as FOH areas before opening hours and after closing hours.

Team Captain

College Hunks Hauling Junk
01.2014 - 05.2014
  • As the Team Captain I made sure that we had enough boxes, furniture pads, stretch wrap and tools in-case we had to disassemble furniture
  • I was the driver for all the moving events on my schedule
  • As the captain I was in charge of loading the boxes and furniture into the moving truck so they were secured and protected/ instructed the crew on proper loading techniques with junk removals for a cost efficient service for our customers.

Shift Manager

United Dairy Farmers
12.2013 - 05.2014
  • Interacted positively with customers & vendors
  • Training new employees at both the gas station side and ice cream service
  • Inventory of all dry, refrigerated and frozen perishables
  • I was the manager on duty during the 3rd shift and had a team of 1-3 employees that were under my supervision as we took care of both sides of the establishment
  • Maintained inventory and minimized pilferage

Shift Manager

Jimmy Johns
10.2009 - 12.2012
  • Scheduled shifts and drivers per shift
  • Responsible Key holder
  • Made sure that all paperwork was completed and correct each night
  • Prepared work stations each day and ensured there was enough food product for successful shifts
  • Prepared store each night for next day's opening by making sure that the store was clean before leaving for the night.

Event Attendant

Record A Hit
06.2006 - 10.2009
  • Responsible for setting up rides and following safety checklist
  • Loaded and unloaded truck before and after each event
  • Exceptional customer service lead to increased revenue for business.

Education

High School Diploma -

Elk Grove High School
Elk Grove Village, IL
06.2008

Some College (No Degree) -

Harper Community College
Palatine, IL

Skills

  • Advising and Coaching
  • Manage Employees
  • Customer Needs Assessments
  • Scheduling and Time-Tracking
  • Retail Security
  • Organize Inventory
  • Team Leadership

Timeline

Inventory Associate/ Keyholder Mgr

Best Buy
04.2018 - Current

Asset Protection Lead Associate

Best Buy - Kildeer
12.2016 - 04.2018

Shift Leader

Mod Pizza
02.2016 - 01.2017

Quality Assurance

Chili's
10.2015 - 02.2016

Crew Member

Chipotle
09.2014 - 08.2015

Team Captain

College Hunks Hauling Junk
01.2014 - 05.2014

Shift Manager

United Dairy Farmers
12.2013 - 05.2014

Shift Manager

Jimmy Johns
10.2009 - 12.2012

Event Attendant

Record A Hit
06.2006 - 10.2009

High School Diploma -

Elk Grove High School

Some College (No Degree) -

Harper Community College

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Joel Ochoa