Summary
Overview
Work History
Education
Skills
Timeline
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Joel Olivares

Carson,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Technical Assistant

MISTRAS Group Inc.
Torrance, CA
03.2019 - Current

Inspection Technician

MISTRAS Group Inc.
Torrance, CA
03.2019 - Current
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
  • Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
  • Evaluated items to assign grades and marked quality level, rejection status or acceptance.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Served customers in a friendly, efficient manner following outlined steps of service.

Busboy

El Burrito Jr
Torrance, CA
02.2018 - 03.2019
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.

Store Associate

In-N-Out Burger
Torrance, CA
04.2017 - 11.2017
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Greeted customers, helped with any questions they might have and suggested suitable options.

Childcare Worker

YMCA
San Pedro, CA
06.2015 - 08.2017
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Met with parents about daily activities, positive developments and issues.
  • Cared for children ages 7 to 12 in nurturing and age-appropriate way.
  • Managed safety and security of all children under care.

Game Room Attendant

Chuck E Cheese
Rolling Hills Estates, CA
10.2013 - 08.2014
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Education

High School Diploma -

Phineas Banning High School
Wilmington, CA
06.2015

Skills

  • Reference research
  • Customer assistance
  • Helpdesk administration
  • Data Analysis
  • Spreadsheets
  • Credit card processing
  • Inbound and Outbound Calling

Timeline

Technical Assistant

MISTRAS Group Inc.
03.2019 - Current

Inspection Technician

MISTRAS Group Inc.
03.2019 - Current

Busboy

El Burrito Jr
02.2018 - 03.2019

Store Associate

In-N-Out Burger
04.2017 - 11.2017

Childcare Worker

YMCA
06.2015 - 08.2017

Game Room Attendant

Chuck E Cheese
10.2013 - 08.2014

High School Diploma -

Phineas Banning High School

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Joel Olivares