Joel Pacheco
Alamo,TX
Summary
A Conscientious Medical Assistant offering over Twelve years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting doctors through collecting vitals and office administration. Positive and upbeat with excellent communication skills. Arrange daily activities based on urgency of requests for fluid samples. Identify patients and their personal information using their ID, documents or other means. Determine the right venipuncture method based on patient age, health etc. Reassure patients and help them relax. Find veins that are suitable for puncture. Keep accurate records on fluid specimens and tests. Adhere to all relevant health and safety standards while working. Help with blood transfusions when needed.
Overview
12
12
years of professional experience
1
1
Medical Assistant
1
1
BLS/CPR
1
1
HIPPA
1
1
OSHSA
Work History
Traveling Medical Assistant
Loyal Source Government Services, LLC
Pecos, TX
06.2019 - 08.2022
- Working with Unaccompanied minor that have traveled from different nations
- Checked vitals
- Lab work (COVID-19 antigen/ PCR testing, phlebotomy, flu testing, strep)
- Draw blood using sterilized needles, vials and other equipment
- Ensure optimal quality and quantity of samples
- Label samples correctly and send or deliver them for testing
- Answer patient questions and provide useful information.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
Chart Auditor
Scribed
Miami, FL
03.2019 - 08.2022
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Complied with established internal procedures by examining reports, processes and documentation.
- Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
- Performed strategic planning, execution and finalization of audits.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Secured medical records against loss or unauthorized access.
- Prepared and processed forms for government healthcare programs.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Used correct diagnosis-related groups based on patient encounter details.
- Supported smooth admission and discharge processes by handling associated documents.
- Processed patient admission and discharge documentation.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
Medical Assistant/Phlebotomist
PSJA Family Clinic
Pharr, TX
03.2018 - 08.2019
- Serve as a key member of interdisciplinary healthcare team at a busy family medical practice
- Assist seven MDS as well as PA and RN team in ensuring optimal patient care and smooth daily office operations
- Key Results:
- Praised for efficient handling of administrative duties (e.g., answering phones, scheduling
- Appointments, maintaining medical records, processing patients, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies)
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Helped implement practice’s quality assurance and control program
- Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient satisfaction; and lowered monthly overhead by 12%
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
Phlebotomist/Medical Assistant
Regional Medical Center
Mission, TX
07.2018 - 02.2019
- Demonstrated proficiency in taking patient medical histories and vital signs
- Performing venipunctures, injections and diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies)
- Ensured cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Helped implement practice’s quality assurance and control program
- Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient satisfaction; and lowered monthly overhead by 12%
- Reacted calmly and effectively in emergency situations, and added personal, caring touch
- Immediately put patients at ease.
- Centrifuged blood samples as outlined in clinical protocols
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Followed physician orders to correctly administer therapeutic phlebotomy
- Stocked phlebotomy cart or carrier with appropriate supplies
- Conducted venipuncture and other CT procedures
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles
Cashier/Team Leader
Walmart
McAllen, TX
06.2016 - 01.2019
- Responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions
- Work environments include checkout aisles at store front ends
- Assist sales and stock associates with remedial tasks during slow hours
- Certifications and Licenses
- Processed customer refunds and exchanges according to established guidelines.
Phlebotomist/Medical Assistant
People's Community Clinic
Austin, TX
02.2013 - 09.2016
- Identifying patients and their personal information by reviewing their identity documents
- Assessing patient needs, reviewing patient history, and determining the reason(s) for drawing blood
- Selecting gauge needles and preparing veins or fingers for blood drawing
- Assist Dr.'s and providers with small procedures, labs: CBC’s, streps, phlebotomy drawing blood, specimen collection; rays
Assistant Manager
Burger King
Alamo, TX
02.2009 - 05.2011
- Responsible for managing team members and shift coordinators on team stations, products, processes, and policies
- Motivate shift team and assist with all front and back of house duties
- Assist the General Manager by overseeing assigned shift.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
Lab Tech/Phlebotomist
McAllen Family Urgent Care
McAllen, TX
02.2008 - 08.2010
- Extracting blood from patients through venipuncture or finger-sticks
- Analyzing blood specimens using the correct testing equipment, when necessary
- Preparing specimens for transportation, including labeling vials accurately and matching blood specimens to patients
- Supplying diagnostic notes to physicians, other healthcare professionals, and hospitals
- Phlebotomy, collected specimen, x-rays, assisted doctors and PAs with procedures.
- Followed physician orders to correctly administer therapeutic phlebotomy
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles
- Assembled tourniquets, needles and blood collection devices to prepare work trays
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
Education
High School Diploma -
South Houston High School
South Houston, TX06.2006
Certificate - Medical Assisting
South Texas Vocational Technical Institute - McAllen
Mcallen, TX04.2010
Skills
- Microsoft (10 years)
- Medical Terminology (5 years)
- Meditech (5 years)
- Experience Administering Injections
- Technical assistant
- Qualified daily living activity assistant
- MNT Assistant
- Compu-Cal Nutrition Assistant
- Lab assistant training
- Clerical Support
- Self-Motivated
- Written Communication
- Maintenance and Repair
- Multitasking Abilities
- EMR Software Proficiency
- Good Telephone Etiquette
- Teamwork and Collaboration
- Excellent Communication
- Decision-Making
- Team building
- Attention to Detail
- Analytical and Critical Thinking
- Organization and Time Management
- Planning and Coordination
Certification
CPR Certification
CPR Certification
Vaccine Coordinator - January 2019 to Present
Certified Medical Assistant
Timeline
Traveling Medical Assistant
Loyal Source Government Services, LLC
06.2019 - 08.2022
Chart Auditor
Scribed
03.2019 - 08.2022
Phlebotomist/Medical Assistant
Regional Medical Center
07.2018 - 02.2019
Medical Assistant/Phlebotomist
PSJA Family Clinic
03.2018 - 08.2019
Cashier/Team Leader
Walmart
06.2016 - 01.2019
Phlebotomist/Medical Assistant
People's Community Clinic
02.2013 - 09.2016
Assistant Manager
Burger King
02.2009 - 05.2011
Lab Tech/Phlebotomist
McAllen Family Urgent Care
02.2008 - 08.2010
High School Diploma -
South Houston High School
Certificate - Medical Assisting
South Texas Vocational Technical Institute - McAllen
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