Summary
Overview
Work History
Education
Skills
References Available
Education Certifications
Certification
Affiliations
Timeline
Generic

Joel Palos

Amherst,Oh

Summary

IT professional with 17 years of experience. Experience with mobile devices, Lotus Notes admin, HP Data Protector admin, Incident management, RSA admin, Back-Up restored, Office 365, and deployment. Results-oriented [Type] Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Senior, Service and Support Center

Macys Technology
05.2005 - Current
  • Check to see if credit lines are up
  • Resolve POS register issues from end users
  • Verify AMEX and First Data receive FTP files
  • Run transmittals for sales for divisions or single stores
  • Prepare log and mail payroll tapes Install and maintain Linux, Mac, Windows NT, 9X, 2000, and XP operating systems for diverse networks throughout the company
  • Work with Cisco 3800 series and LRE switches
  • HP data protector admin for Unix and window backups Messaging Mobility admin work on Blackberry, Android, and iPhone email issues RSA token admin supports token users remoting into the Macy Network

Shipping/Receiving Clerk

Astro Instrumentation
01.2003 - 01.2005
  • Oversaw and managed all medical product and device shipping and receiving functions including inventory and distribution tracking data entry into an AS-400 database
  • Served as Help Desk Support and was responsible for maintaining connectivity between warehouse computers equipment

CNC Operator (Class A)

Atlas Industries
01.1993 - 01.2003
  • Specified and programmed CNC Machinery using Atlas Industries’ proprietary programming language
  • Provided quality assurance and inspections for manufacturing various automotive parts and equipment.

Wheel Vehicle Mechanic

United States Army
01.1989 - 01.1993
  • Deployed personnel to war theater
  • Worked on various military equipment.

Education

Associate of Science - Cybersecurity

Wilmington University
New Castle, DE
05.2025

No Degree - Cybersecurity

Thinkful
Online
03.2022

Bachelor of Science - Network And System Administration

Colorado Technical University
Colorado Springs, CO
06.2016

Associate of Science - Computer Networking

Ohio Business College
Elyria, OH
05.2003

Skills

  • Database Administration
  • Network Configuration
  • Patch Management
  • Application Support
  • Scripting Languages

References Available

True

Education Certifications

  • Wilmington University, Associate degree: Cybersecurity, Online, 06/2022
  • Colorado Technical University, Bachelor’s Degree: Network Management, Online, 06/2016
  • Ohio Business College, Associate degree: Microcomputer Programming, Lorain, OH, 05/2003
  • Thinkful, Cyber Security Corticate, Online, 03/2022
  • ComputerTraining.com, MCP (Microsoft Certified Professional), Cleveland, OH, 2004

Certification

Microsoft Certified Professional, Cybersecurity certificate

Affiliations

  • Linux Acadumy, Udemy

Timeline

Senior, Service and Support Center

Macys Technology
05.2005 - Current

Shipping/Receiving Clerk

Astro Instrumentation
01.2003 - 01.2005

CNC Operator (Class A)

Atlas Industries
01.1993 - 01.2003

Wheel Vehicle Mechanic

United States Army
01.1989 - 01.1993

Associate of Science - Cybersecurity

Wilmington University

No Degree - Cybersecurity

Thinkful

Bachelor of Science - Network And System Administration

Colorado Technical University

Associate of Science - Computer Networking

Ohio Business College
Joel Palos