Summary
Overview
Work History
Education
Skills
Timeline
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Joel Parks

Nashville,TN

Summary

Forward-looking technology leader with extensive experience building high performing engineering and services teams. Proven capacity for crafting and governing Go to Market for cutting edge offerings based on in-depth understanding of the market, consumer feedback, and the latest technological innovations. Highly organized operations manager well-versed in coordinating service delivery, product management, software development processes, and software systems. Demonstrate strong commitment to excellence in leading and guiding teams to meet aggressive reliability, performance, cost, service, and delivery targets.

Overview

20
20
years of professional experience

Work History

Director: Cloud, SRE and Release Engineering

Science 37
04.2022 - 08.2023
  • Cloud & Release Engineering/Site Reliability Engineering
  • Science 37 is a SaaS provider of a platform which enables clinical trials for the world’s largest pharmaceutical companies
  • It enables sponsors, participants and investigators to conduct rigorous studies against protocol while maintaining high levels of data integrity
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Restructured Cloud team to better fit the business requirements of the company
  • Improved overall efficiency of the team by 400%
  • Implemented communication patterns to reduce ticket time by 300%
  • Identified and implemented cost reductions that cut costs for Amazon Web Services by 150%
  • Recommended tooling changes that increased platform reliability by 150%
  • Improved response time to incidents by 120% through additional tooling
  • Supported audits by Sponsors and FDA

CTO

Appvia
04.2021 - 04.2022
  • Appvia builds Kubernetes management software for highly-regulated and security critical industries
  • Directed all aspects of daily operations involving product design and engineering, solutions architecture, quality management
  • Presales engineering, sales and marketing for an early stage startup of 60 FTEs
  • Redefined corporate Go to Market (GTM) strategy encompassing sales process, technical and product marketing campaign, crucial industry verticals, and pricing structure
  • Overhauled official website, which greatly improved the clarity of brand messaging and search engine optimization (SEO), and led to a 300% increase in customer engagement
  • Improved marketing-qualified lead (MQL) to demo conversion ratio by as much as 50%
  • Accelerated the pace of product engineering release by 45% through the reorganization of product engineering team, and assimilation of Agile communication patterns
  • Minimized overhead upon reducing non-essential workforce and tooling by 10%
  • Established product incubation teams for the research and development (R&D) of future solutions
  • Elevated the skill set of the Solutions Architecture team by conducting a cross-training program on Product vs
  • Services engagement differences
  • Built the company’s product marketing and presales engineering teams, along with its first-ever marketing plan
  • Formulated a three-stage sales play, which helped maximize services and product revenue.

Practice Leader

RoundTower Technologies
01.2018 - 04.2021
  • Application Modernization & DevOps)
  • Supervised the development of various solution offerings in areas of cloud, container, Kubernetes, DevOps, Site Reliability Engineering and software development
  • Served as practice technical leader and mentor for the delivery team’s solution architects and engineers
  • Attended to high-level escalations for projects, and organized group enablement sessions and marketing engagements to drive regional sales activities involving up to 500 participants
  • Cultivated strategic partnerships with vendors and service providers, while maintaining a personal quarterly sales target of $375K
  • Broadened service portfolio offerings, which led to more than $4M worth of revenue growth
  • Spearheaded effort for the attainment of AWS Certification, and subsequent pathway to a $50M partner market
  • Incorporated four new high-value partners, which led to a 100% growth in partner "Front of Pipe."
  • Expanded the practice from seven full-time employees to more than 20
  • Devised cross-practice sales plays, which accounted for roughly $500K worth of sales, and resulted in the development of a more efficient approach in working between practices
  • Played a key role in enabling the team to achieve AWS DevOps Competency for practice
  • Created new collateral for marketing and sales, which yielded positive results during customer and partner events
  • Earned distinction for being Rancher’s first strategic partner to complete the delivery of enterprise-grade Kubernetes.

Account Principal

Contino
06.2017 - 01.2018
  • Facilitated the achievement of customer and project success through the design and execution of professional development and training plans for improving the performance of key delivery personnel
  • Grew net practice sales by as much as 20%
  • Credited with the turnaround of a key client, which led to a $10M contract renewal deal, and became a crucial factor in the company’s strategic acquisition by Cognizant
  • Slashed employee churn by approximately 10% upon adoption of more efficient interview and onboarding processes
  • Decreased overhead by roughly 15% through the implementation of revised travel and customer engagement standards.

Practice Manager

Solinea
03.2016 - 06.2017
  • Coordinated the development of new DevOps solution offerings, marketing and sales collateral, GTM strategy, technical presales, training programs, and marketing webinars to drive sales leads, while serving as DevOps Practice Manager
  • Oversaw the delivery of numerous professional services projects
  • Grew practice from 2 FTE to 6 FTE, while increasing practice revenue by 600%
  • Expedited the acquisition of key international customers, which comprised over half of the overall practice growth.

Sr. Cloud Architect

Asurion
03.2013 - 03.2016
  • Served as Sr
  • Cloud Architect
  • Responsible for the technical direction and leadership of an interdisciplinary team of over 65 tasked with accelerating software delivery, packaging standards and CI/CD implementation
  • Designed and implemented modernized ALM processes and toolsets
  • Designed and implemented a software delivery automation system to increase the velocity and reliability of software releases
  • This system increased overall release velocity by 500%
  • It also eliminated the need for development support for software release activities
  • This resulted in increased development bandwidth of approximately 250%
  • Defined Global Cloud standards and the design of the Global Private Cloud environment
  • (89.8% efficiency improvement) Designed and Implemented automated software build & deploy system (98.3% efficiency improvement)
  • Designed and implemented a private cloud environment to support >15k virtual machines globally.

Sr. Architect

SP+ & Central Parking Systems, Central Parking Systems
06.2012 - 03.2013
  • Lead a team of system engineers supporting the merger of, and Standard Parking
  • Designed and implemented transition plan for all critical systems including consolidation of datacenter assets into colocation facilities in the eastern and central US
  • Implemented scripting and automation standards to support system migration and consolidation
  • Created service transition strategy for over 200 business critical applications and subsystems
  • Managed Change, Risk and Asset management plans during the system transition and consolidation
  • Defined consolidated monitoring/alerting standards and systems to support the new organization in line with Site Reliability Engineering principles.
  • Designed and implemented consolidated monitoring & alerting solution to support the new combined organization.

Global Infrastructure Manager

ATI Engineered Products
09.2011 - 05.2012
  • Served as Global Infrastructure Manager for the Engineered Products, Casting Services, Stellram and Fabricated Components business units
  • Developed and implemented datacenter consolidation strategy to ensure continuity of service while reducing cost by 85%
  • This consolidation entailed a complete redesign of the global compute network and WAN infrastructure
  • This enhanced network infrastructure enabled the consolidation of the global datacenter footprint from 7 sites to 4
  • Additionally, this network infrastructure was used to modernize the global telecommunications & video conferencing capabilities
  • Developed the new converged communications architecture and led the team in its global implementation
  • This resulted in further reduction in operational overhead through reduced need for international travel.

IT Director

OJD Engingeering
08.2006 - 09.2011
  • Created the corporate IT department along with all policies and procedures
  • Accountable for department budget, vendor relationships and SLOs/SLAs
  • Designed and implemented core datacenter and common services portfolio
  • Designed Site Reliability Engineering before the term was coined
  • Designed and implemented a unified communication platform to encourage collaboration and minimize costs
  • Implemented worksite WAN system to decrease time/cost to deliver on surveying and land development projects
  • Leveraged IT investments to sell project management as a service to smaller engineering/contracting firms
  • Developed Project Management as a Service offerings; making IT a profit center.

Dept Chair

Belmont University
01.2004 - 08.2006
  • Sound Reinforcement
  • Served as the Department Chair of the Sound Reinforcement department within the Curb College of Entertainment and Music Business
  • Managed staffing, technical operations and budgets for all on-campus event spaces; supporting over 350 events per semester
  • Served as Adjunct Instructor for Audio Engineering coursework, with an average of 7 sections per semester
  • These courses ranged from 200 - 400 level audio and system engineering coursework.

Education

Bachelor of Business Administration - Engineering

Belmont University
Nashville, TN

Skills

  • Startup Management
  • Product Development
  • Systems Architecture
  • Agile, Scrum & Lean
  • DevOps & SRE
  • Team Building/Mentoring
  • Service Delivery
  • Systems Engineering
  • AWS, Azure & Google Cloud
  • Ephemeral Infrastructure (IaC)
  • Product Management
  • Presales Engineering
  • SDLC
  • Kubernetes
  • High Performance Computing
  • Quality Control Standards
  • Change Management Process
  • Service Quality
  • Project Management
  • Engineering Standards
  • User Acceptance Testing (UAT)
  • Production Support
  • Sprint Planning
  • Strategic Planning
  • Agile Methodology

Timeline

Director: Cloud, SRE and Release Engineering

Science 37
04.2022 - 08.2023

CTO

Appvia
04.2021 - 04.2022

Practice Leader

RoundTower Technologies
01.2018 - 04.2021

Account Principal

Contino
06.2017 - 01.2018

Practice Manager

Solinea
03.2016 - 06.2017

Sr. Cloud Architect

Asurion
03.2013 - 03.2016

Sr. Architect

SP+ & Central Parking Systems, Central Parking Systems
06.2012 - 03.2013

Global Infrastructure Manager

ATI Engineered Products
09.2011 - 05.2012

IT Director

OJD Engingeering
08.2006 - 09.2011

Dept Chair

Belmont University
01.2004 - 08.2006

Bachelor of Business Administration - Engineering

Belmont University

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Joel Parks