Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joel Parmar

Product Manager
Waltham,MA

Summary

Accomplished product/program manager with over 10 years of experience in business relationships, software validation, and business process re-engineering. Proven ability to articulate business values, prioritize requests, and develop strong relationships with customers and partners to increase revenues. Led cross-functional teams in launching multiple projects with a 25%+ increase in efficiency measures. Adept at managing project delivery, providing technical oversight, and driving stakeholders to decisions. Proficient in data migration, E2E process design, and data visualization using Tableau, Spotfire, and Power BI. Strong technical skills in SDLC, UML, business process modeling, and data modeling. Skilled in conducting gap analysis, developing RFI/RFP, and presenting workshops. Excellent leadership and analytical skills with the ability to manage and prioritize initiatives based on business impact and investment. Proven track record in building and managing high-performing teams, driving strategic initiatives, and delivering complex projects in the clinical development domain. Exceptional ability to extract true business needs, translate them into actionable user stories, and facilitate solution design and implementation. Demonstrated expertise in human factors engineering, continuous improvement, and agile methodologies. Strong technical background coupled with excellent communication and leadership skills.

Overview

12
12
years of professional experience
6
6
Certificate

Work History

Associate Director of Business Relationship

Parexel Int.
04.2021 - Current
  • Serve as the primary liaison between business partners, stakeholders, and IT, fostering strong relationships and ensuring strategic alignment
  • Ensuring full engagement through proactive communication, efficient issue resolution, and seamless integration of business and IT strategies across the organization
  • Provide strategic direction and vision for the business line and lead a team of Business Relationship Managers to ensure full engagement and communication with business partners and stakeholders
  • Providing the services or products spanning development and application support working closely with the IT group in those areas and enterprise architecture
  • Managing project delivery or application support but representing the combined vision and quality of the service provided to business partners working within a matrixed organization
  • Implement best-practice project management oversight for key account activities
  • Led teams of up to 10 personnel, supervising daily performance as well as training and improvement plans.
  • Collaborated closely with Sales counterparts to align solution consulting efforts with sales strategies, resulting in improved execution excellence and shortened sales cycles
  • Led discovery sessions with potential clients to understand their needs and challenges, translating these insights into tailored solution demonstrations
  • Supported Sales team for a territory spanning the Northeast region, consistently exceeding quarterly and annual sales targets
  • Develop and maintain a strong portfolio of commercial skills, including negotiation, financial business case building, and stakeholder management
  • Drive revenue growth and deliver best-practice project management oversight for key account activities
  • Build and maintain positive relationships with IT managers and clients by aligning business objectives and priorities
  • Implemented AI-powered predictive analytics tools to optimize clinical trial site selection, reducing site activation time by 30% and improving study start-up efficiency
  • Led a cross-functional team in developing an AI-driven protocol optimization system, resulting in a 25% reduction in protocol amendments and faster study timelines
  • Integrated machine learning algorithms into the data cleaning process, automating 40% of query resolution and significantly improving data quality and consistency
  • Developed and implemented an AI-based risk assessment model for clinical trials, enabling proactive risk mitigation and improving overall study quality
  • Led workshops on AI integration in clinical operations, educating stakeholders on the potential benefits and challenges of AI adoption in the industry
  • Designed and implemented an AI-powered workflow automation system for document management, reducing processing time by 60% and improving compliance tracking
  • Created and deployed AI-powered chatbots for external-facing applications, enabling customers to raise service desk tickets directly into Internal network
  • This innovation reduced ticket processing time by 40% and significantly increased customer satisfaction scores
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
  • Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
  • Defined clear targets and objectives and communicated to other team members.
  • Led teams of up to 14 personnel, supervising daily performance as well as training and improvement plans.
  • Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
  • Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Principal Product Manager/Solution Consultant

PAREXEL International
06.2013 - 04.2021
  • Collaborated with high-stakeholder business groups to gather requirements and present tailored solutions for various projects, resulting in a more streamlined project process
  • Led the design and implementation of data migration to Azure cloud, ensuring seamless and secure data transition
  • Successfully managed and led 7 cross-functional teams to launch multiple projects and achieved a 25%+ increase in efficiency measures
  • Designed and developed project document templates using SDLC methodology to enhance project clarity and consistency
  • Improved product performance by implementing data-driven enhancements based on user feedback and analytics.
  • Coached junior team members and facilitated knowledge sharing sessions to maintain high-performing teams focused on continuous improvement.
  • Engaged in pre-sales activities, including product demonstrations, technical presentations, and proof-of-concept development for complex clinical research solutions
  • Managed relationships with key accounts across multiple territories, driving account growth and expansion opportunities
  • Generated increased sales revenue through strategic partnerships with key industry players and influencers.
  • Utilized Business Objects (BO) tool to create insightful business intelligence reports for Ad Hoc reporting
  • (Rally), and Confluence, to develop an accurate requirements specification document for the application
  • Led cross-functional teams to deliver products on time and within budget, ensuring customer satisfaction.
  • Reviewed requirements, performed gap analysis, and developed comprehensive functional specifications, data mapping, and process flows for Site Start-Up, resulting in improved project outcomes
  • Built and maintained positive relationships with IT managers and clients by aligning business objectives and priorities
  • Created RFI/RFP documents for businesses and vendors for the Study Start-Up Process, ensuring an efficient vendor selection process
  • Established metrics-driven evaluation systems for measuring product performance, leading to data-driven decision-making and continuous improvement.
  • Participated in Project Review, Agile, and Tool Development meetings to standardize tool use in the company
  • Provided expert data management support to clinical trials for CRO, including designing and maintaining databases, performing data entry and coding, and defining and validating study protocols
  • Communicated technical information effectively to CRO management and pharmaceutical and biotechnology clients
  • Designed and developed a complete E2E process for study start-up and visualization using Tableau and Spotfire
  • Migrated data effectively for visualization projects and created extensive requirements to move the data warehouse into Microsoft Azure Cloud Tech
  • Analyzed market trends and predicted future changes with a strong understanding of the market
  • Possessed strong technical skills in Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, and Systems Testing of client-server and web-based systems
  • Competent in creating Unified Modeling Language (UML) diagrams, including Use Case, Activity, Class, and Sequence diagrams
  • Skilled in Product management, including in-depth knowledge of SDLC and a thorough understanding of various requirements phases
  • Adept at creating test plans, UML diagrams, flowcharts, screen mockups, and system requirements specifications with strong business writing skills in writing preliminary investigation reports, system requirements documents, systems design specifications, and system requirement change requests
  • Skilled trainer with experience in facilitation, PowerPoint presentations, performance metrics, training documentation, and user communication
  • In-depth understanding of information technology capabilities and dependencies including platforms, content management, e-document strategies, and process mapping
  • Quickly adapts to new technologies with no formal training, experienced in conducting User Acceptance Testing (UAT), documenting Test Cases, and designing and developing Test Plans and Scripts
  • Collaborated with engineering teams to prioritize features and ensure a seamless integration of new functionalities.
  • Increased product adoption by conducting market research and identifying gaps in the current offerings.
  • Implemented Agile methodologies for efficient project management, leading to increased team productivity.
  • Maintained positive vendor relations to build strong partnerships.

Education

Bachelor of Science - Computer Science

JNTU
India
04-2004

Skills

  • Project management
  • Strategic Leadership Expertise
  • Analytical thinking
  • Coaching and mentoring
  • Relationship building
  • Strategic Decision-Making
  • Team collaboration and leadership
  • Process improvement
  • Operations management
  • Technical implementation
  • Critical thinking
  • Stakeholder Communication
  • Key relationship development
  • Risk Mitigation
  • Onboarding Process Management
  • Expertise in Microsoft Office Suite
  • Public speaking
  • Product management
  • Budget Planning
  • Talent Acquisition and Development
  • Professional networking
  • Proposal writing
  • Software Systems Development
  • Strategic Prioritization
  • Program development
  • Data collection
  • Database Management
  • Resources allocation
  • Database management
  • Performance evaluations
  • Recruiting and interviewing
  • Project methodology
  • Strategic planning
  • Stakeholder Relationship Management
  • Regulatory compliance
  • Budgeting expertise
  • Business administration
  • Contract negotiation
  • Data analysis
  • Contract management
  • Risk analysis
  • Consulting
  • Meeting facilitation
  • Industry partnerships
  • Strategic projects
  • Individual accountability
  • Team leadership
  • Teamwork and collaboration
  • Project planning
  • Strategic leadership
  • Agile Product development
  • Agile Methodology

Certification

  • Certified Product Owner (CSPO),
  • SAFe Agilest 4.5, SAFe 4.5 Certified Scrum Master,
  • SAFe 4.5 Product Manager.
  • Scrum Alliance Certified
  • Lean Six Sigma Green Belt
  • SDLC Certified

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary

Timeline

Associate Director of Business Relationship

Parexel Int.
04.2021 - Current

Principal Product Manager/Solution Consultant

PAREXEL International
06.2013 - 04.2021

Bachelor of Science - Computer Science

JNTU

Similar Profiles

CREATE PROFILE
Joel ParmarProduct Manager