Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joel Pearson

Burnet,TX

Summary

Dedicated customer-focused professional with successful 35-year career at managing multiple priorities with a positive attitude. Customer-oriented team player with strong organizational skills and a willingness to take on added responsibilities to meet team goals. Highly committed to providing exceptional customer service to meet and exceed expectations. Skilled in working under pressure with the ability to handle multiple projects simultaneously with a high degree of accuracy.


  • Accomplished 21 years of United States Air Force Service
  • Over 25 years experience in Food Service
  • Over 10 years experience in Stock Room Management
  • Over 4 years Hospital Patient Services Experience
  • Over 2 years experience in IT/Food Service Automated Software Systems
  • Over 6 years experience in Grocery Retail Stocking and Management
  • Experienced in all aspects of food service operations to include purchasing, receiving, distribution, inventory and warehousing of food stock
  • Thorough understanding of safety and sanitation concerns
  • Highly experienced in following detailed instructions
  • Highly proficient in Microsoft Windows Office Software to include MS Word, Excel, PowerPoint and Access
  • Extremely positive, self motivated, and confident in making independent decisions
  • Highly trained in customer service principles
  • Self Starter—requires no supervision


Overview

36
36
years of professional experience

Work History

Lead Dairy Department

HEB Grocery Store
01.2018 - Current
  • Loads, unloads, and sorts heavy bulky merchandise from delivery trucks
  • Stocks, blocks and refills beverage coolers, displays, inserts, endcaps and grocery shelves
  • Rotates and moves stock appropriately per expiration dates/shelf display
  • Works with team leader and team to accomplish nightly objectives
  • Assists customers with product questions/location.

Chef/Course Stocker/Dish Washer

Austin Golf Club
01.2017 - 01.2018
  • Performed all aspects of food production & customer service
  • Prepared food utilizing range top, char-grill, flat grill, fryers, oven & meat slicer
  • Stocked and Iced 10 beverage coolers located in various locations on golf course
  • Utilized and maintained Cushman vehicle to deliver stock to different locations
  • Prepared used dishes, pots, pans and places in dishwashing equipment
  • Cleaned & maintained cookware and utensils.

Kitchen Manager

Rae's Bar & Grill
01.2016 - 01.2017
  • Oversaw all food production & service
  • Administered all aspects of ordering, receiving, and inventory of food stock
  • Managed over all food sanitation & safety of kitchen
  • Prepared food items utilizing range top, char-grill, flat grill, fryers and oven
  • Created/implemented monthly and weekly menu specials
  • Collaborated with vendor representatives to bring in special food items
  • Ordered subsistence through Ben E
  • Keith & US Foods utilizing online ordering systems.

Kitchen Manager

Briarcliff Bistro & Bacon Bar
01.2014 - 01.2016
  • Oversaw all food production & service
  • Administered all aspects of ordering, receiving, and inventory of food stock
  • Managed over all food sanitation & safety of kitchen
  • Prepared food items utilizing range top, char-grill, flat grill, fryers and oven
  • Created/implemented monthly and weekly menu specials
  • Collaborated with vendor representatives to bring in special food items
  • Ordered subsistence through Ben E
  • Keith & SYSCO utilizing online ordering systems.

Food Service Production Manager

Provena Mercy Med Center(Sodexo)
01.2012 - 01.2014
  • Oversaw food production for 300 bed hospital
  • Managed/supervised/trained/scheduled team of 12 cooks
  • Purchased, received, inventoried daily stock
  • Monitored/documented food cost, waste and labor
  • Issued monies, verified cash transactions, & made daily bank deposits
  • Planned/implemented cyclic food menus
  • Planned/executed catering events for DVs/CEOs on various occasions
  • Maintained/inspected/documented food safety concerns utilizing HAACP guidelines.

Food Service Work Lead

Provena Mercy Medical Center
01.2011 - 01.2012
  • Supervised, trained and motivated food service workers to perform patient tray services and kitchen cleaning tasks
  • Regulated cashier operations to include issuing monies, verifying banks and documenting transactions
  • Executed successful catering events to include set up and breakdown of food and equipment
  • Supervised patient tray services; oversaw assembly and delivery of meals to hospital patients
  • Performed self inspections to ensure quality of patient food trays
  • Filled in as needed; performed all tray line positions: cook, salads, starter, beverages, and tray passer.

Food Service Craftsman

U.S Air Force
01.1988 - 01.2010
  • Managed food facility's stock inventory with 100% accuracy
  • Supervised, trained and evaluated military and civilian food service staff
  • Utilized various electronic subsistence ordering & inventory software systems
  • Planned menus, portion control and nutritional value of food
  • Arranged and catered special events for military dining facilities
  • Ordered, received, quality inspected, and stored perishable and non-perishable food items
  • Enforced stringent food storage and sanitation guidelines
  • Utilized several fork lifts for internal warehouse operations
  • Utilized forklifts to deliver various equipment & stock to different geographical locations
  • Assembled in-flight box meals for medical air crews and patients
  • Prepared and served food and bakery products in dining facilities, flight kitchen and satellite facilities
  • Maintained cleanliness and sanitary conditions of all equipment, utensils, spaces and storerooms
  • Prepared meals for hospital patients based on diet technician recommendations
  • Updated front of house point of sales (POS) cash registers utilizing back of house food service software—Corporate Food Software (CFS).

Education

Master of Science - Management

University of Phoenix
Tempe, AZ
12.2024

Bachelor of Science - Business

University of Phoenix
Tempe, AZ
10.2022

Associate of Arts - Business

University of Phoenix
Tempe, AZ
09.2021

High School Diploma -

Wagner High School
Clark AB, Philippines
06.1988

Skills

  • Customer Service
  • Professionalism and Ethics
  • Problem-Solving
  • Multitasking and Organization
  • Team Collaboration
  • Team Leadership
  • Phone and Email Etiquette
  • Resolving Problems
  • Clerical and Filing Support
  • 100 WPM Typing Speed
  • Attention to Detail
  • Reliability and Dedication
  • Building Rapport and Credibility
  • Caring and Empathetic
  • Patient confidentiality
  • Healthcare Systems Knowledge

Timeline

Lead Dairy Department

HEB Grocery Store
01.2018 - Current

Chef/Course Stocker/Dish Washer

Austin Golf Club
01.2017 - 01.2018

Kitchen Manager

Rae's Bar & Grill
01.2016 - 01.2017

Kitchen Manager

Briarcliff Bistro & Bacon Bar
01.2014 - 01.2016

Food Service Production Manager

Provena Mercy Med Center(Sodexo)
01.2012 - 01.2014

Food Service Work Lead

Provena Mercy Medical Center
01.2011 - 01.2012

Food Service Craftsman

U.S Air Force
01.1988 - 01.2010

Master of Science - Management

University of Phoenix

Bachelor of Science - Business

University of Phoenix

Associate of Arts - Business

University of Phoenix

High School Diploma -

Wagner High School
Joel Pearson