Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joel Perez

Tustin,CA

Summary

Dedicated hospitality professional with over a decade of experience in food and beverage operations, customer service, and administrative coordination. Seeking to leverage my expertise to contribute to the success of Marriott International as a Food and Beverage Sales Coordinator.

Overview

11
11
years of professional experience

Work History

Assistant Food Manager

Laguna Hills Lodge
01.2020 - 01.2025
  • - Supervised daily breakfast operations, ensuring high-quality service and guest satisfaction.
  • - Managed inventory, food orders, vendor communication, and food safety compliance.
  • - Trained and supported breakfast service staff to maintain excellent service standards.
  • - Prepared and maintained the breakfast area to create a welcoming and fully stocked space for guests.
  • - Coordinated group events and handled special reservations outside of regular breakfast hours, ensuring seamless service and guest satisfaction.
  • - Responded to guest requests and feedback to continually improve service quality.

Guest and Hospitality Coordinator

Laguna Hills Lodge
01.2016 - 01.2020
  • - Coordinated guest services, event setups, and special accommodations.
  • - Scheduled room assignments and organized guest service workflows.
  • - Supported the front desk team with administrative tasks and guest communications.
  • - Handled guest feedback, offering solutions to enhance customer satisfaction.
  • - Assisted with reservations and front desk operations during high-demand periods.

Property Maintenance Assistant

Laguna Hills Lodge
01.2014 - 01.2016
  • - Performed preventive maintenance and minor repairs to ensure the property's safety and upkeep.
  • - Conducted regular inspections of hotel rooms, common areas, and equipment.
  • - Supported landscaping, painting, and exterior maintenance projects.
  • - Responded to urgent maintenance issues reported by staff and guests.

Education

Office Management Certificate - Business Major

Santa Ana College

Skills

  • - Food and Beverage Operations
  • - Customer Service & Guest Relations
  • - Office Administration & Organization
  • - Scheduling & Calendar Management
  • - Inventory & Vendor Management
  • - Bookkeeping
  • - Social Media Communication
  • - Staff Coordination & Training

Timeline

Assistant Food Manager

Laguna Hills Lodge
01.2020 - 01.2025

Guest and Hospitality Coordinator

Laguna Hills Lodge
01.2016 - 01.2020

Property Maintenance Assistant

Laguna Hills Lodge
01.2014 - 01.2016

Office Management Certificate - Business Major

Santa Ana College

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Joel Perez