Joel Perez Madrid
Rancho Santa Margarita,CA
Summary
As a customer service professional, bring valuable experience in effectively addressing and resolving customer issues. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TTEC
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Opener
Tax Relief Advocates
10.2024 - 01.2025
- Increased efficiency in handling a high volume of applications by prioritizing tasks effectively in busy periods.
- Streamlined account opening process for faster service and increased customer satisfaction.
- Implemented efficient filing systems for documents related to account openings, ensuring easy access for future reference or audits.
Insurance Sales Agent
Bankers Life Insurance
06.2024 - 10.2024
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Waitstaff/Cook Shift Leader
Atria Del Sol
11.2022 - 06.2024
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Assisted management with scheduling, ensuring proper coverage during busy shifts, and reducing labor costs.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Ice Cream Server
Coldstone Creamy
10.2022 - 05.2023
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Received consistently positive feedback from customers on quality of service provided, contributing to repeat business and loyalty.
- Assisted in planning and executing promotional events, attracting new customers.
Waitstaff
Park Terrace Assisted Living
09.2021 - 08.2022
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Managed inventory and controlled costs, optimizing restaurant profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Bachelor of Science - Computer Engineering
Cal Poly Pomona
Pomona, CA05.2027
Skills
- Client Retention
- Account Management
- Product Knowledge
- Data Management
- Java
- Firewalls
- Network Security
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Professional Working
Timeline
Customer Service Representative
TTEC
01.2025 - Current
Sales Opener
Tax Relief Advocates
10.2024 - 01.2025
Insurance Sales Agent
Bankers Life Insurance
06.2024 - 10.2024
Waitstaff/Cook Shift Leader
Atria Del Sol
11.2022 - 06.2024
Ice Cream Server
Coldstone Creamy
10.2022 - 05.2023
Waitstaff
Park Terrace Assisted Living
09.2021 - 08.2022
Bachelor of Science - Computer Engineering
Cal Poly Pomona
Similar Profiles
Edward James PeñalosaEdward James Peñalosa
Patient Support Representative at TTECPatient Support Representative at TTEC
STAN MILLERSTAN MILLER
Service Delivery Manager at TTECService Delivery Manager at TTEC
Sheila CerbitoSheila Cerbito
Customer Service Representative (US Retail) at TTECCustomer Service Representative (US Retail) at TTEC
Ana SubiriaAna Subiria
FNOL at TTECFNOL at TTEC
Connor M. HoweConnor M. Howe
Crew Member at Jersey Mikes SubsCrew Member at Jersey Mikes Subs