Joel Perry
ID Administrator And Adherence Team Leader
Andersonville,TN
Summary
Dedicated and skilled professional with history of meeting company
goals utilizing consistent and organized practices, with over 25 Years of supervisory experience, in multiple fields. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proven ability to reduce
absenteeism and increase productivity within large organizations, on
multiple lines of business. Experience in use in multiple proprietary systems with several clients. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
25
25
years of professional experience
Work History
Adherence Team Leader and ID Administrator
FoundEver Worldwide
03.2005 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Partner with leaders to manage over 400 customer service agents to reduce absenteeism and attrition
- Weekly meetings with new hires to educate on policies and procedures providing clear paths for growth
- Created, implemented and shared proven processes to reduce absenteeism and increase schedule adherence and productivity
- Meet with production agents to determine root cause of adherence issues and work together to build plans for success
- Generate weekly reports to suggest corrective actions and process improvements for agents
- Provide support and instruction in both group and one-to-one situations to better ensure that work is performed accurately and timely
- Maintain headcount and attrition data for reporting and determination of future hiring needs
- Assist with on-boarding of all new hires and ID creation for client system
- Assist agents with ID or system issues which includes troubleshooting one on one using Adobe connect and other resources
- Prepare variety of different written communications, reports and documents
- Demonstrate respect, friendliness and willingness to help wherever needed
- Adapt to workflow changes and implemented continuous process improvements to overcome obstacles
- Drive operational improvements which resulted in savings and improved profit margins
- Assist in recruitment of new team members, hiring highest qualified to build team of top performers.
Auditor/Team Leader/ Supervisor of Inventory
RGIS Inventory Services
03.1999 - 08.2004
- Supervised crews of 20 or more auditors ensuring quality and accuracy was maintained
- Maintained and operated equipment associated with Audits
- Maintained strong, working knowledge of Standards for Professional Practice of Auditing
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands
- Established effective working relationships with district and store managers and associated clients
- Monitored crew performance to ensure that projects were completed timely
- Scheduled crew members to ensure that operational hours were sufficiently staffed to complete projects
- Became familiarized with DOS-based proprietary system that allowed us to synchronize auditing records and centralized computer system
- Maintained integrity of audit machines, captured necessary information for audit reconciliation Consulted clients on internal control systems development and audit program improvements
- Planned and executed follow-up audits at appropriate intervals
Education
High School Diploma -
Glendale High School
Glendale, AZ 08.1992 - 05.1996
Skills
Attention to Detail
undefinedAdditional Information
I enjoy working with Technology. In my spare time I like to build computers, setting up hardware and software. I have begun to teach my boys how to work on PC's so they can get ahead and be ready for the future. I also enjoy spending time in the outdoors with my family and taking in nature. We bought a log home and love to work on it so I can eventually pass it down to my family kids. I firmly believe that family is the most important part of our lives.
Timeline
Adherence Team Leader and ID Administrator
FoundEver Worldwide
03.2005 - Current
Auditor/Team Leader/ Supervisor of Inventory
RGIS Inventory Services
03.1999 - 08.2004
High School Diploma -
Glendale High School
08.1992 - 05.1996