Joel Pierrot
Administrative Assistant
Naples,FL
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Meticulous and motivated while able to work under pressure and build a good rapport with clientele of all backgrounds, with a captivating personality.
Overview
12
12
years of professional experience
Work History
Clubhouse Receptionist • Receptionist
Royal Palm Golf Club
12.2021 - Current
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Coordinated communication between departments to streamline member services and enhance customer satisfaction.
- Trained new staff on front desk protocols, enhancing team performance and service quality.
- Implemented office procedures that improved workflow and reduced wait times for members.
Agent • Administrative Assistant
CJ Noel Insurance Services
06.2021 - 12.2021
- Managed client accounts, ensuring accurate policy documentation and compliance with industry regulations.
- Facilitated communication between clients and carriers to resolve coverage inquiries efficiently.
- Analyzed client needs to recommend suitable insurance products that align with their goals.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Course Maintenance • Attendant
Moorings Golf & Country Club
11.2020 - 06.2021
- Conducted regular maintenance checks on golf course equipment to ensure optimal performance.
- Assisted in troubleshooting mechanical issues, improving response time for repairs and minimizing disruptions.
- Collaborated with team members to maintain landscaping and grounds, ensuring aesthetic appeal of the club.
- Enhanced guest experience by maintaining clean, safe facilities through diligent upkeep of common areas and restrooms.
Front Desk Agent • Night Auditor
Trianon Olde Naples
04.2019 - 11.2020
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated guest services, resolving inquiries and enhancing overall customer satisfaction.
- Oversaw room assignments and maintained accurate reservation records using property management systems.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Answered customer telephone calls promptly and appropriately handled needs.
Dining Attendant • Host
Boat House on Naples Bay
04.2018 - 04.2019
- Provided exceptional customer service, enhancing guest dining experiences through attentive assistance.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
- Assisted in food presentation and setup, contributing to overall aesthetic appeal of dining events.
- Supported waitstaff by effectively managing beverage refills, table clearing, and dishware replenishment as needed.
- Led initiatives to enhance menu knowledge among staff, resulting in improved upselling techniques and customer satisfaction.
- Contributed to team success through flexibility in taking on additional responsibilities during busy times or absences of fellow attendants.
Sales Associate • Cashier/Water Tester
Pinch-A-Penny
09.2017 - 04.2018
- Analyzed sales trends to identify opportunities for revenue growth and improved performance.
- Developed promotional displays to drive sales and engage customers effectively.
- Streamlined checkout processes, reducing wait times and enhancing customer experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Dining Attendant • Runner
Pelican Bay Foundation Sand Bar
04.2017 - 09.2017
- Provided exceptional customer service to enhance dining experience for patrons.
- Assisted in setting up and breaking down dining events, ensuring smooth transitions between services.
- Collaborated with kitchen staff to deliver timely food service during peak hours.
- Implemented best practices for inventory management, minimizing waste and optimizing resource use.
- Developed efficient workflows for table turnover, improving overall service speed and guest satisfaction.
Shelter Caregiver • Caregiver
Youth Haven
11.2015 - 04.2017
- Provided compassionate care and support to youth in residential settings.
- Assisted with daily living activities, fostering independence and self-esteem.
- Monitored emotional and physical well-being, reporting changes to healthcare professionals.
- Collaborated with multidisciplinary teams to enhance service delivery and outcomes.
- Organized recreational activities promoting social skills and teamwork among residents.
- Advocated for youth needs, ensuring access to resources and services within the community.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
Sales Associate • Cashier/Greeter
Garnet & Gold
08.2013 - 11.2013
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
No Degree - Criminology
Florida State University
Tallahassee, FL12.2015
High School Diploma -
Lely High School
Naples, FL06.2011
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Edison State College
05.2011
Skills
- Verbal and written communication
- First Aid certified
- Computer savvy
- Tech-Savvy
- Data entry
- Telephone skills
- Appointment scheduling
- File management
- Office management
LEADERSHIP
From August 2020 to December 2022, I was the Association Cheerleading and Dance Coordinator for the South Naples Trojans. In my years with the program, I have gotten multiple teams to make it to the National stage and even having a National Championship team all while working full-time. I am available for my volunteer positions while still putting in work at my 9-5.
Languages
Spanish
Limited Working
Timeline
Clubhouse Receptionist • Receptionist
Royal Palm Golf Club
12.2021 - Current
Agent • Administrative Assistant
CJ Noel Insurance Services
06.2021 - 12.2021
Course Maintenance • Attendant
Moorings Golf & Country Club
11.2020 - 06.2021
Front Desk Agent • Night Auditor
Trianon Olde Naples
04.2019 - 11.2020
Dining Attendant • Host
Boat House on Naples Bay
04.2018 - 04.2019
Sales Associate • Cashier/Water Tester
Pinch-A-Penny
09.2017 - 04.2018
Dining Attendant • Runner
Pelican Bay Foundation Sand Bar
04.2017 - 09.2017
Shelter Caregiver • Caregiver
Youth Haven
11.2015 - 04.2017
Sales Associate • Cashier/Greeter
Garnet & Gold
08.2013 - 11.2013
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Edison State College
No Degree - Criminology
Florida State University
High School Diploma -
Lely High School