Summary
Work History
Education
Skills
Timeline
Generic

Joel Portillo

Egg Harbor City,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Cashier

McDonald's Restaurant
2017 - 2019
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Dietary Aide

Hammonton Center For Rehabilitation And Healthcare
2015 - 2021
  • Provided assistance with meal setup, serving, and clean up as needed.
  • Checked temperatures of hot food before serving it to patients and residents.
  • Informed supervisor about any changes in patient's dietary needs or preferences.
  • Delivered meals to residents and patients in their rooms when requested.
  • Prepared and served meals according to dietary guidelines.
  • Ensured that all food was prepared according to established health standards.
  • Set up trays for patients upon request.
  • Assisted in menu planning based on resident and patient preferences and dietary requirements.
  • Observed special diets prescribed by physicians or nutritionists.
  • Served food and snacks according to planned menu and patients' diet orders.
  • Followed dietary procedures in accordance with established policies.

Dietary Aide

Preferred Care
2019 - 2021
  • Monitored expiration dates on products and disposed of any spoiled or expired foods.
  • Set up trays and food service carts to deliver food to residents.
  • Served food and snacks according to planned menu and patients' diet orders.

Customer Service Representative

Spirit Halloween Store
2022 - 2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier

Dollar General
2023 - 2024
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.

Education

High School Diploma -

Cedar Creek High School
Egg Harbor City, NJ
06-2013

Skills

  • Payment Processing
  • Product Recommendations
  • Cash Handling
  • POS Systems
  • Data Entry
  • Account updating
  • Call Management
  • Product Knowledge
  • Information Security
  • Data Collection
  • Complaint resolution
  • Inbound and Outbound Calling
  • High-energy attitude
  • Prioritization
  • Professional telephone demeanor
  • Conflict Resolution
  • Customer Relationship Management (CRM)
  • Customer Service
  • Food handling safety
  • OSHA Compliance
  • Dietary guidelines
  • Sanitization
  • Verbal Communication
  • Food Safety
  • Regulations Compliance
  • Patient Communication
  • Food Delivery
  • Diet
  • Nutrition
  • Food presentation

Timeline

Cashier

McDonald's Restaurant
2017 - 2019

Dietary Aide

Hammonton Center For Rehabilitation And Healthcare
2015 - 2021

Dietary Aide

Preferred Care
2019 - 2021

Customer Service Representative

Spirit Halloween Store
2022 - 2022

Cashier

Dollar General
2023 - 2024

High School Diploma -

Cedar Creek High School

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Joel Portillo