Joel Powell
Zeiners Angler Supply
Wichita,KS
6
years of professional experience
Driven Retail Manager with more than 6 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background in resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Work History
Stock Manager
6 Years 4 Months- Organized backroom storage to improve product accessibility and stock rotation.
- Coordinated receiving, unpacking, and stocking of incoming shipments.
- Conducted cycle counts and resolved inventory discrepancies promptly.
- Trained team members on stocking standards and inventory procedures.
- Assisted customers with product selection, sizing, and purchase decisions through knowledgeable, courteous service.
- Processed sales transactions accurately using POS systems, cash handling, and payment verification procedures.
- Trained new associates on sales floor procedures, customer engagement, and register operations.
- Managed customer escalations, resolving complex issues while maintaining service standards.
- Directed customer issue resolution, ensuring timely follow-up and consistent service quality.
- Led client communication processes across email, phone, and account support channels.
Education
High School Diploma
Skills
Merchandise management
Verbal and written communication
Relationship building
Performance monitoring
Staff supervision
Time management
Problem-solving
Teamwork and collaboration
Customer service
Customer engagement
Positive and engaging demeanor
Strong negotiation
Timeline
Stock Manager
Zeiners Angler Supply
06.2020 - CurrentRead More
Newton High School
High School Diploma
Read More