Hi, I’m
Joel Ramirez
Fresno,CA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
27
years of professional experience
Work History
Selma Auto Mall
Sales Manager
03.2021 - 12.2022
Job overview
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Selma Auto Mall
Finance Manager
08.2020 - 12.2022
Job overview
- Compiled closing packages for drafting and presentation accuracy.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
- Assessed loan portfolios for compliance with underwriting policies.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations
Lithia Ford Of Fresno
Finance Manager
03.2011 - 12.2019
Job overview
- Compiled closing packages for drafting and presentation accuracy.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
Michael Automotive CenterFresno, CA
Sales Manager
05.2000 - 01.2011
Job overview
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Implemented systems and procedures to increase sales.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Created employee schedules to align coverage with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited, hired and trained 20+ associates to develop into productive team members with excellent product knowledge.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Michael Automotive Center
Sales Associate
07.1995 - 05.2000
Job overview
- Communication with customers professionally and proactively to provide product information and advice.
- Used in-store system to locate inventory and place special orders for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Logged reports, expenses, receipts, and sales in company database.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Education
Fresno City College, Fresno, CA
No Degree from Business
Kerman High School, Kerman, CA
High School Diploma
07.1993
Skills
- Direct Sales
- Risk Mitigation
- Team Oversight
- Persuasive Negotiations
- Profit and Revenue-Generating Strategies
- Sales Process
- Sales Presentation
- Product Knowledge
- Recruiting and Hiring
- Well-Versed in Contract Law
Timeline
Sales Manager
Selma Auto Mall
03.2021 - 12.2022
Finance Manager
Selma Auto Mall
08.2020 - 12.2022
Finance Manager
Lithia Ford Of Fresno
03.2011 - 12.2019
Sales Manager
Michael Automotive Center
05.2000 - 01.2011
Sales Associate
Michael Automotive Center
07.1995 - 05.2000
Fresno City College
No Degree from Business
Kerman High School
High School Diploma
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