Joel Ramlagan
Richmond Hill
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Hallmark Aviation Services
06.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Managed payroll processing accurately, ensuring timely compensation for all employees.
Customer Service Supervisor
Pacific Atlantic Handling
08.2020 - 06.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Completed bi-weekly payroll for 15 employees.
- Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.
Customer Service Representative
Swissport International Ltd.
05.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Clerk
Ministry of Social Protection
02.2018 - 12.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Coordinated with procurement teams to ensure proper execution of purchase orders related to contracted services or products.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Insurance Agent
Trust Company Guyana
08.2017 - 02.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Education
Associate - Business Management
CUNY Queensborough Community College
Queens, NYHigh School Diploma -
La Bonne Intention Secondary School
Georgetown, Guyana06.2017
Skills
Operations Management
Performance monitoring
Task Delegation
Staff Supervision
Safety oversight
Employee Development
Team Training
Scheduling Coordination
Team Leadership
Decision-Making
Data Entry
Customer Service
Professionalism and Ethics
Certification
- Foundation Package, 08/01/18, Present, Microsoft Word, Microsoft Excel, Internet and Email, Computer Fundamentals
- Driver's License, 04/01/23, 05/01/31, Non-CDL Class C
Timeline
Operations Supervisor
Hallmark Aviation Services
06.2023 - Current
Customer Service Supervisor
Pacific Atlantic Handling
08.2020 - 06.2023
Customer Service Representative
Swissport International Ltd.
05.2019 - 03.2020
Clerk
Ministry of Social Protection
02.2018 - 12.2018
Insurance Agent
Trust Company Guyana
08.2017 - 02.2018
Associate - Business Management
CUNY Queensborough Community College
High School Diploma -
La Bonne Intention Secondary School