Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Certification
Timeline
Generic

Joel Ratliff

North Little Rock,AR

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Lead

Apple, Inc.
01.2020 - Current
  • Support leadership team with inventory, store standards, customer service, and preservation needs
  • Enhance team productivity by providing ongoing training and development opportunities.
  • Assist in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
  • Establish strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
  • Ensure strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
  • Provide constructive feedback and identifying areas for growth and development among team members.
  • Foster a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Manage daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Oversee supply chain management, maintaining optimal inventory levels while minimizing procurement costs.
  • Champion change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
  • Collaborate with cross-functional teams to achieve company-wide objectives and drive operational excellence.
  • Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
  • Utilize data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Coordinate internal assignments, scheduling and communications to extend informational transparency and workforce management.
  • Plan operations and activities, and led projects.
  • Recruited and trained new employees.
  • Analyze department metrics and performance and reported findings to management.
  • Cultivate positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observe packing operations to verify conformance to specifications.
  • Maintain database systems to track and analyze operational data.
  • Evaluate customer needs and feedback to drive product and service improvements.

Lead

Apple, Inc.
01.2016 - 01.2020
  • Managed opening and closing store duties
  • Preformed cash-handling procedures
  • Cultivated a strong company culture by fostering collaboration among team members and recognizing individual achievements.
  • Helped devise successful product launches by overseeing end-to-end project management from conception to execution.
  • Implemented data-driven decision making, leading to more informed marketing choices based on key performance metrics.
  • Enhanced customer engagement.
  • Coordinated cross-functional teams to successfully launch new products and promotional campaigns.
  • Worked closely with in-house design team to develop visuals for content.

Genius Admin

Apple, Inc.
01.2014 - 01.2016
  • Helped maintain inventory for technical support team
  • Provided exceptional customer service as the first point of contact for clients, resolving inquiries efficiently while maintaining a professional demeanor.
  • Supported staff by managing schedules and coordinating meetings.
  • Enhanced office productivity by streamlining administrative processes and implementing time-saving solutions.
  • Monitored inventory levels closely while submitting purchase orders promptly to avoid stock shortages.
  • Served as a liaison between various departments, ensuring efficient inter-departmental communication flow.

Technical Specialist

Apple, Inc.
01.2012 - 01.2014
  • Repaired relationships through technical support on mobile devices, software and hardware.
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.

Specialist

Apple, Inc.
08.2011 - 01.2017
  • Assist customers with purchase needs
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Implemented new training programs for staff, leading to better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.

Store Manager

Abercrombie and Fitch
05.2009 - 08.2011
  • Worked closely to District Manager around priorities
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Completed point of sale opening and closing procedures.

Education

M.Ed - Education (K-12 Counselor Education)

University of Arkansas At Little Rock
Little Rock, AR
05.2012 - 1 2019

B.A - Music

University of Central Arkansas
Conway, AR
08.2002 - 1 2008

Skills

Scheduling

Personal Information

Hobbies: Alpha Phi Alpha Fraternity, Inc., Phi Mu Alpha Sinfonia Fraternity of America Inc., Evangelist Temple Church - Youth Mentor/Leadership, Worship leader

Affiliations

Alpha Phi Alpha Fraternity, Inc.

Phi Mu Alpha Sinfonia Fraternity of America Inc.

Evangelist Temple Church - Youth Mentor/Leadership, Worship leader

Certification

Licensed School Counselor - K-12

Timeline

Operations Lead

Apple, Inc.
01.2020 - Current

Lead

Apple, Inc.
01.2016 - 01.2020

Genius Admin

Apple, Inc.
01.2014 - 01.2016

M.Ed - Education (K-12 Counselor Education)

University of Arkansas At Little Rock
05.2012 - 1 2019

Technical Specialist

Apple, Inc.
01.2012 - 01.2014

Specialist

Apple, Inc.
08.2011 - 01.2017

Store Manager

Abercrombie and Fitch
05.2009 - 08.2011

B.A - Music

University of Central Arkansas
08.2002 - 1 2008
Joel Ratliff