Joel Ratliff
North Little Rock,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Lead
Apple, Inc.
01.2020 - Current
- Support leadership team with inventory, store standards, customer service, and preservation needs
- Enhance team productivity by providing ongoing training and development opportunities.
- Assist in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
- Establish strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
- Ensure strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Provide constructive feedback and identifying areas for growth and development among team members.
- Foster a positive work environment by promoting open communication, teamwork, and employee engagement.
- Manage daily operations, ensuring timely delivery of high-quality products and services to clients.
- Oversee supply chain management, maintaining optimal inventory levels while minimizing procurement costs.
- Champion change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Collaborate with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Utilize data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Coordinate internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Plan operations and activities, and led projects.
- Recruited and trained new employees.
- Analyze department metrics and performance and reported findings to management.
- Cultivate positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observe packing operations to verify conformance to specifications.
- Maintain database systems to track and analyze operational data.
- Evaluate customer needs and feedback to drive product and service improvements.
Lead
Apple, Inc.
01.2016 - 01.2020
- Managed opening and closing store duties
- Preformed cash-handling procedures
- Cultivated a strong company culture by fostering collaboration among team members and recognizing individual achievements.
- Helped devise successful product launches by overseeing end-to-end project management from conception to execution.
- Implemented data-driven decision making, leading to more informed marketing choices based on key performance metrics.
- Enhanced customer engagement.
- Coordinated cross-functional teams to successfully launch new products and promotional campaigns.
- Worked closely with in-house design team to develop visuals for content.
Genius Admin
Apple, Inc.
01.2014 - 01.2016
- Helped maintain inventory for technical support team
- Provided exceptional customer service as the first point of contact for clients, resolving inquiries efficiently while maintaining a professional demeanor.
- Supported staff by managing schedules and coordinating meetings.
- Enhanced office productivity by streamlining administrative processes and implementing time-saving solutions.
- Monitored inventory levels closely while submitting purchase orders promptly to avoid stock shortages.
- Served as a liaison between various departments, ensuring efficient inter-departmental communication flow.
Technical Specialist
Apple, Inc.
01.2012 - 01.2014
- Repaired relationships through technical support on mobile devices, software and hardware.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Specialist
Apple, Inc.
08.2011 - 01.2017
- Assist customers with purchase needs
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
Store Manager
Abercrombie and Fitch
05.2009 - 08.2011
- Worked closely to District Manager around priorities
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Completed point of sale opening and closing procedures.
Education
M.Ed - Education (K-12 Counselor Education)
University of Arkansas At Little Rock
Little Rock, AR 05.2012 - 1 2019
B.A - Music
University of Central Arkansas
Conway, AR 08.2002 - 1 2008
Skills
Scheduling
Personal Information
Hobbies: Alpha Phi Alpha Fraternity, Inc., Phi Mu Alpha Sinfonia Fraternity of America Inc., Evangelist Temple Church - Youth Mentor/Leadership, Worship leader
Affiliations
Alpha Phi Alpha Fraternity, Inc.
Phi Mu Alpha Sinfonia Fraternity of America Inc.
Evangelist Temple Church - Youth Mentor/Leadership, Worship leader
Certification
Licensed School Counselor - K-12
Timeline
Operations Lead
Apple, Inc.
01.2020 - Current
Lead
Apple, Inc.
01.2016 - 01.2020
Genius Admin
Apple, Inc.
01.2014 - 01.2016
M.Ed - Education (K-12 Counselor Education)
University of Arkansas At Little Rock
05.2012 - 1 2019
Technical Specialist
Apple, Inc.
01.2012 - 01.2014
Specialist
Apple, Inc.
08.2011 - 01.2017
Store Manager
Abercrombie and Fitch
05.2009 - 08.2011
B.A - Music
University of Central Arkansas
08.2002 - 1 2008