Joel Reyes
Algonquin,IL
Summary
Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Sr. Field Service Technician
Panasonic Factory Solutions
11.2013 - 06.2024
- Oversees the scheduling and training of in-house and field service representatives
- Collaborated with engineering teams for complex technical problems, ensuring prompt resolution and minimal disruption to clients.
- Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
- Enhanced team morale and productivity by fostering a collaborative atmosphere, sharing knowledge, tips, and best practices with colleagues regularly.
- Develop procedures for current and future work
- Train new and existing in-house and field service representatives
- Assist in Forklifting machines ranging from 2-5 ton to their testing location
- Replacing all consumables on different kinds of SMT machines (Surface Mount Technology), through hole machines, and screen printer Machines
- Prepared all machines for testing
- Calibrate all machines to their exact specification
- Calibrate internal CPK, certified with PIM’s, and reset USD’s (Universal device server)
- Repairing, disassembly and reassembly of SMT and through whole heads
- Calibration of all kinds of feeders; ITF, 8mm – 84mm, updating software, repairing mechanical parts and writing up RMA’s
- Inspecting and repairing MSR feeders, MVP feeders, Q style and K style feeders
- Changing out all mechanical and electronic parts, gears, motor sprocket, sensors, pins spring levers, PCB boards, and greased as needed
- Upgraded feeders using VM (Virtual Machine) firmware programs
- Laser tube inspection, disassembly, cleaning, and reassembly.
- Managed on-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
Lead Mechanical/Electrical Technician
Northrop Grumman
08.2010 - 10.2013
- Experience in auto and manual wire bonding
- ISO 9000 and 9001certified manufacturing environment
- Experience with component or substrate attachment
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Safeguarded personnel and equipment by adhering to strict safety protocols during all tasks.
- Utilized advanced diagnostic tools such as multimeters, oscilloscopes, and thermal imaging cameras to accurately diagnose electrical issues.
- Successful completion of in-house workmanship criteria training classes
- Ability to perform tasks under microscope on very small assemblies with outstanding manual dexterity and precision
- Plan, perform, and operate spot welding equipment
- Read schematics and blueprints as they relate to welding
- Utilize a variety of equipment and hand tools to wind and assemble small and large highly sensitive transformers
- Exceptional knowledge of electronic assembly, PCB assembly and repair
- Thorough knowledge to recognize electronic components, related symbols and polarities
- Ability to read simple schematic and logic diagrams, resistor color codes, wire lists and loading diagrams
- Familiarity with connector and wire lug crimping tools
- Proficient in assembly procedures using hand tools and soldering equipment
- Ability to read blueprints, process sheets, and other related documentation
- Ability to utilize various tools such as verniers, microscopes, and gauges for assembly
- Able to learn and perform tasks independent of continuous guidance, assistance, and supervision
- Demonstrated success in working in a team environment and strong interpersonal skills.
Education
Bachelors in Business Management - Business Management
National Louis University
Wheeling, IL01.2017
Associates in Business Management - Business Management
Albertus Magnus College
New Haven, CT01.2013
Electrician Certificate - Industrial Commercial & Residential Wiring
Porter And Chester Institute
Stratford, CT01.2010
Skills
- Strategic Planning & Analysis
- Advanced Diagnostics
- Manufacturing
- Thorough knowledge of safety standards and compliance
- Thorough knowledge of quality standards and systems
- Knowledge of business and management principles involved in planning, resource allocation and human resources
- Equipment knowledge
- Knowledge of production documentation and administrative paperwork
- Profound ability to read schematics and digital measuring equipment
- Exceptional troubleshooting skills aimed at reducing equipment downtime
- Proficient in Microsoft Office Suite (Word, PowerPoint Outlook and excel) & SAP program
- Soldering and high voltage soldering certified, ESD certified, hoist certified, and FOD training
- Demonstrated ability to operate a variety of mechanical production equipment
- Good communication and Customer Service Skills
- Problem analysis and resolution
- Planning and organizing
- Communication skills
- Project Management
- Interdisciplinary Collaboration
- Training and mentoring
References
REFERENCES will be furnished upon request.
Languages
Spanish
Native or Bilingual
Timeline
Sr. Field Service Technician
Panasonic Factory Solutions
11.2013 - 06.2024
Lead Mechanical/Electrical Technician
Northrop Grumman
08.2010 - 10.2013
Bachelors in Business Management - Business Management
National Louis University
Associates in Business Management - Business Management
Albertus Magnus College
Electrician Certificate - Industrial Commercial & Residential Wiring
Porter And Chester Institute
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