JOEL REYES
Miramar,United States
Summary
Results-driven professional with years of experience in customer service, office administration. I am experienced in Microsoft Office, and have a desire to learn more systems. My education is in Human Resources and Psychology. I have cultural awareness for any position I hold. The values I implement to any position I hold are integrity, discretion and empathy. I have a desire to learn, I am persistent, and I have a positive work ethic.
Overview
8
8
years of professional experience
Work History
Seasonal Starbucks Barista, Broward Mall
Macy's
11.2025 - Current
- Currently completing onboarding and Starbucks barista training.
- Supporting daily store operations, customer service excellence, and compliance with Starbucks and Macy's operational policies.
K-12 Substitute Teacher, Broward County Public Schools
Wolfcreek Consulting, Inc
10.2025 - Current
- Followed plans left by teacher or delivered and implemented lesson plans in alignment with district and teacher guidelines, ensuring continuity of instruction and a productive learning environment.
- Maintained classroom order and promoted a respectful, inclusive atmosphere through effective communication, and conflict resolution.
- Adapted quickly to diverse classroom settings and student needs, demonstrating flexibility, patience, and problem-solving under pressure.
- Communicated regularly with school administrators and staff to ensure smooth daily operations and adherence to district policies.
- Maintained accurate attendance and classroom management.
Resident Services Specialist
Castle Group
06.2025 - 09.2025
- Handled and resolved 2,200+ calls and service tickets within 3 months while maintaining a 95% satisfaction rate.
- Review all invoices for appropriate documentation and approval prior to processing.
- Handle inbound calls and address residents' concerns by following the Royal Service standards.
- Make outbound calls when necessary to close the loop on resident issues.
- Explain invoices and provide residents with copies as needed.
- Resolved resident account and billing issues, property violations, and complaints, ensuring high customer satisfaction and compliance with policies.
- Responded to vendor, real estate employee, and resident inquiries, providing accurate information and guidance on property management policies.
- Supply ARC forms to homeowners and follow up with applicable letters associated with ARC requests.
- Enter ARC applications into the system.
Medical Records Clerk
Sharecare
03.2025 - 05.2025
- Scanned, digitized keywords using Adobe, and archived two - five boxes of accounts billable records weekly (1,000+ pages per box; 20–1,000 pages per employee stack) for the Orthopedic Center of South Florida.
- Organized medical records and sorted files for legal team, billing team, radiology department, and medical records online team for the orthopedic center of South Florida weekly.
- Completed an average of 25 records requests per hour, auditing paperwork ranging from 10–1,200 pages per medical record request.
- Perform clerical work in medical settings.
- Managed inbound calls from attorneys, physicians, and patients regarding medical records requests and status updates.
- Periodically processed and digitized legal documentation, ensuring timely and precise fulfillment of attorney requests in accordance with compliance standards
- Process healthcare paperwork.
Office Clerk
OneHome
11.2022 - 02.2023
- Filed paperwork of clients and always ensured confidentiality with client information
- Corrected any errors on paperwork, updated paperwork, before sending out and collaborated with other team members
- Compiled, copied, sorted, and filed records of office activities, customer personal information
- Answered patient calls, truck driver calls, addressed inquiries, and worked to make sure communication was transparent and constant
- Operated office machines, such as printers, photocopiers, scanners, voice mail systems, personal computers, and personal laptops
Barista
Target
08.2022 - 01.2023
- Prepared food and beverages to business standards in a retail shopping area and kept workplace clean, and made sure store merchandise was neat and in a well-presented fashion
- Assisted cashiers when lines were long, communicated with repair workers and authorized work on coffee machines and safety equipment
- Worked with team members to ensure guests were provided with the best customer service possible
- Utilized the Starbucks app to push sales and worked with management to ensure our location had a positive company rating
- Completed updates to signage, marketing materials and item price tags to reflect current promotions
- Helped train new-team members on food and beverage policies, cleaning the tables, cleaning dishes, prepare the café for morning and closing shift, and handling guest interactions
- Collaborated with security staff to prevent shop-lifting, remain aware of safety procedures, and communicate any issues
Seasonal Merchandise Associate
Target
08.2020 - 01.2021
- Moved merchandise to retail areas and added new products to shelves, racks, and bins in neat and well-presented fashion
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Completed updates to signage, marketing materials and item price tags to reflect current promotions
Grocery Clerk
Publix
07.2019 - 02.2020
- Receive and unload new products upon delivery, checking for damage and order accuracy
- Maintain and organize store displays to enhance product visibility and expedite product location activities
- Answer questions and inquiries per shift regarding products, prices, and availability
- Learn roles of other departments to provide coverage and keep store operational
- Inventory stock and place new orders to keep supplies within optimal levels for expected demands
Cashier
Publix
03.2018 - 07.2018
- Collaborated with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Met high productivity standards in processing payments for customers
- Verified customer identification for alcohol or tobacco purchases
Education
Masters of Human Resources Management - Applied Business Management
Colorado State University Global
Denver, CO04.2025
Bachelor of Arts - Psychology
Florida International University
Miami, FL04.2021
Associate of Arts - undefined
Broward College
Fort Lauderdale, FL06.2019
Skills
- MS Office
- Team Leadership
- Analyzing Data
- Positive Psychology
- Critical Thinking
- Communication
- Desire to Learn
- Persistence
- Collaboration
- Cultural Awareness
- Empathy
- Integrity
- Regulatory Compliance
- Data Security
- Confidentiality
- Reliability
- Resource Coordination
- Interpersonal Skills
- Organization
- Time management
- Adaptability
Timeline
Seasonal Starbucks Barista, Broward Mall
Macy's
11.2025 - Current
K-12 Substitute Teacher, Broward County Public Schools
Wolfcreek Consulting, Inc
10.2025 - Current
Resident Services Specialist
Castle Group
06.2025 - 09.2025
Medical Records Clerk
Sharecare
03.2025 - 05.2025
Office Clerk
OneHome
11.2022 - 02.2023
Barista
Target
08.2022 - 01.2023
Seasonal Merchandise Associate
Target
08.2020 - 01.2021
Grocery Clerk
Publix
07.2019 - 02.2020
Cashier
Publix
03.2018 - 07.2018
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - undefined
Broward College
Masters of Human Resources Management - Applied Business Management
Colorado State University Global